Avaya Telecom Engineer/Architect – Hybrid (Remote/Onsite)

Software Resources, Inc.; Orlando (FL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Short-term disability

Life insurance with AD&D

Job summary

Software Resources, Inc. seeks a Telecom Engineer/Architect for a long-term contract in Orlando, FL. The role covers on-prem telephony support for a 15,000-phone network across 300 buildings with a mix of VOIP, Digital, Analog, and core PBXs.

The position requires on-site presence part of the week, with remote work half the time, and involves troubleshooting, upgrading, and integrating Avaya servers and related systems.

Qualifications

• Experience with on-prem telephony systems, especially Avaya Aura servers.
• Strong networking experience in VOIP/dial-tone environments.
• Hybrid work arrangement with 50/50 on-site/remote work in Orlando, FL.

Responsibilities

• Support on-prem phone system connected to ~15,000 phones across 300 buildings.
• Troubleshoot, upgrade, and integrate telephony servers and related components.
• Provide next-level telecom engineering support to teammates; Avaya Tier 3-equivalent expertise.

Skills

Avaya Aura servers

Networking

Tools

Avaya Aura

Avaya System Manager

Avaya Communication Manager 8.0

Avaya Contact Recorder

Avaya Session Manager

Avaya Workforce Optimization

Job description

Software Resources, Inc. seeks a Telecom Engineer/Architect for a long-term contract in Orlando, FL. The role covers on-prem telephony support for a 15,000-phone network across 300 buildings with a mix of VOIP, Digital, Analog, and core PBXs.

The position requires on-site presence part of the week, with remote work half the time, and involves troubleshooting, upgrading, and integrating Avaya servers and related systems.