Solution Architect (Avaya)

Phoenix Staff, Inc.; Portland (OR); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Phoenix Staff, Inc. is seeking an experienced Solution Architect to join its Unified Communications practice in the West. This customer-facing, pre-sales role focuses on understanding client environments and designing Avaya-based enterprise solutions that meet business needs.

You will partner with sales, lead discovery discussions, translate requirements into architectures and BOMs, and guide proposals through to delivery. Travel to client sites is required.

Qualifications

• Experience designing Avaya solutions in pre-sales or customer-facing consulting.
• Strong Avaya Aura, including Communications Manager.
• Experience with Avaya Aura Device Services (AADS), SBCs, SIP, gateways, and enterprise voice integrations.
• Excellent stakeholder communication and presentation skills.

Responsibilities

• Develop enterprise Unified Communications and Contact Center solutions with sales.
• Lead discovery and design conversations to understand environments and requirements.
• Design Avaya-based architectures for implementations, upgrades, migrations, and integrations.
• Translate requirements into practical technical solutions and BOMs.
• Assess existing Avaya environments and recommended architecture, licensing, and equipment.
• Design solutions involving Avaya Aura, AADS, SBCs, SIP, and related voice technologies.
• Explain technical recommendations and business value to stakeholders.
• Collaborate with cross-functional teams to ensure delivery.
• Contribute to proposals, scopes of work, and design documentation.
• Navigate changing requirements and adjust solutions accordingly.
• Maintain knowledge of evolving UC/CC technologies.
• Travel as needed.

Skills

Avaya experience

Pre-sales design

Customer-facing

SIP/VoIP

UC architecture

Travel readiness

Tools

Avaya Aura

AADS

SBCs

Gateways

SIP connectivity

Job description

Title: Solution Architect (Avaya)

Location: Portland, OR or Seattle, WA preferred; other Western U.S. locations may be considered

Type: Full-Time

Compensation: $95,000–$130,000 base + monthly sales-related bonus

Position Overview

Our client is seeking an experienced Solution Architect to join its growing Unified Communications practice. This is a highly customer-facing, pre-sales role responsible for understanding customer communications environments, uncovering business and technical requirements, and designing enterprise Avaya solutions that address those needs. More than 80% of this role will focus on pre-sales architecture and customer engagement. The Solution Architect will partner closely with sales throughout the opportunity lifecycle, helping customers understand available solutions, developing technical architectures, determining licensing and equipment requirements, and supporting proposals and scopes of work. The ideal candidate brings a strong Avaya background, experience with the Avaya pre-sales and solution design process, and the ability to confidently lead technical conversations with enterprise customers.

Key Responsibilities

• Partner with sales teams throughout the pre-sales process to develop enterprise Unified Communications and Contact Center solutions.
• Lead customer discovery and solution-design conversations to understand existing environments, technical challenges, business requirements, and future-state needs.
• Design Avaya-based enterprise communications solutions for new implementations, upgrades, migrations, and integrations.
• Translate customer concepts and requirements into practical technical solutions and bills of materials.
• Assess existing Avaya environments and recommend appropriate architecture, licensing, equipment, and integration strategies.
• Design solutions involving Avaya Aura, AADS, gateways, Session Border Controllers, SIP connectivity, and related enterprise voice technologies.
• Help customers understand technical recommendations and the business value behind proposed solutions.
• Collaborate with sales, implementation engineers, project managers, managed services, and support teams to ensure proposed solutions can be successfully delivered.
• Contribute technical content to proposals, scopes of work, RFP/RFI responses, design documentation, presentations, and customer workshops.
• Navigate complex customer conversations and adjust proposed solutions as requirements change.
• Maintain knowledge of evolving Unified Communications and Contact Center technologies.
• Travel as needed for customer meetings, on-site discovery, internal meetings, and industry events.

Qualifications

• Strong experience with Avaya enterprise voice and Unified Communications technologies.
• Previous experience designing Avaya solutions within a pre-sales, Solution Architect, or customer-facing consulting environment.
• Strong understanding of the Avaya solution design and pre-sales process, including translating customer requirements into technical designs and bills of materials.
• Experience with Avaya Aura, including Communication Manager and related enterprise voice technologies.
• Knowledge of Avaya Aura Device Services (AADS).
• Experience with Session Border Controllers (SBCs), SIP, gateways, and enterprise voice integrations.
• Experience designing complex enterprise phone or Contact Center environments.
• Strong customer-facing communication, discovery, presentation, and consultative skills.
• Ability to communicate technical concepts clearly to both technical and business stakeholders.
• Strong problem-solving skills and the flexibility to develop solutions when customer requirements or circumstances change.
• Ability and willingness to travel as customer and business needs require.
• Ability to work in the United States without employer sponsorship.

Preferred Skills

• Experience with Genesys Cloud or Genesys Engage.
• Experience with Microsoft Teams voice/calling technologies.
• Experience with Zoom communications technologies.
• Experience designing solutions for large enterprise environments such as healthcare, banking, insurance, or government.
• Experience working for an IT consulting organization, technology partner, MSP, or systems integrator.

Work Environment

Portland or Seattle and the I-5 corridor are strongly preferred due to customer proximity and travel accessibility. Candidates located within approximately one hour of an office should expect to work from that office occasionally. Home-office arrangements may be available depending on location.

The environment is best suited for someone who is flexible, energetic, comfortable working directly with customers, willing to continuously learn new technologies, and focused on finding solutions.