Telecom Engineer/Architect

Software Resources, Inc.; Orlando (FL); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) match

Short-term disability

Life insurance with AD&D

Job summary

Software Resources, Inc. seeks a Telecom Engineer/Architect for a long-term contract in Orlando, FL. The role covers on-prem telephony support for a 15,000-phone network across 300 buildings with a mix of VOIP, Digital, Analog, and core PBXs.

The position requires on-site presence part of the week, with remote work half the time, and involves troubleshooting, upgrading, and integrating Avaya servers and related systems.

Qualifications

• Experience with on-prem telephony systems, especially Avaya Aura servers.
• Strong networking experience in VOIP/dial-tone environments.
• Hybrid work arrangement with 50/50 on-site/remote work in Orlando, FL.

Responsibilities

• Support on-prem phone system connected to ~15,000 phones across 300 buildings.
• Troubleshoot, upgrade, and integrate telephony servers and related components.
• Provide next-level telecom engineering support to teammates; Avaya Tier 3-equivalent expertise.

Skills

Avaya Aura servers

Networking

Tools

Avaya Aura

Avaya System Manager

Avaya Communication Manager 8.0

Avaya Contact Recorder

Avaya Session Manager

Avaya Workforce Optimization

Job description

Software Resources, Inc. has an immediate, long term contract job opportunity for a Telecom Engineer/Architect with a major corporation in Orlando, FL.
Schedule: Hybrid (2 days per week on-site in Orlando, FL)

Summary:

We are looking for a long term Telecom Engineer/Architect who can help us support our on-prem phone system connected to 15,000 phones in 300 buildings throughout Orange County. We have a mixture of VOIP, Digital, Analog, and 4 core PBXs.

Part of the job requires on-site work, but much of it can be performed remotely (50/50). Will be troubleshooting, upgrading, and integrating servers.

Day-to-day moves/adds/changes and handset installations are typically performed by other team members. This position will provide next-level support to the other team members. A successful candidate would have experience equivalent to Avaya Tier 3 support.

Skills

• Installing, troubleshooting, and supporting on-premise Avaya Aura servers
• Networking

Products

• Avaya OneX
• Avaya G650 and G450 gateways
• Avaya System Manager
• Avaya Session Manager
• Avaya Session Border Controller
• Avaya Control Manager
• Avaya Communication Manager 8.0
• Avaya Aura Messaging
• Avaya Aura Application Enablement Services
• Avaya Call Management System
• Avaya Aura Conferencing
• Avaya Contact Recorder
• Avaya Contact Analyzer
• Avaya Workforce Optimization (WFO)
• Virtual Hold Technology
• RedSky (E911)

Hybrid work model:

50% work from home
50% at the office or visiting locations

About Software Resources

Software Resources, founded more than 3 decades ago, is a trusted staffing partner specializing in Technology (IT, Creative, & Marketing), Finance, & Accounting placements. We work with companies nationwide that need skilled professionals and connect them with candidates like you looking for the right opportunity.

We are always looking for professionals at all experience levels and in various specialties to meet our clients' hiring needs. As a member of our team, you will have access to benefits including medical, dental, and vision coverage, a 401(k) with company match, short-term disability, life insurance with AD&D.