Avaya Telecom Architect — Hybrid (Remote/Onsite)

JobDiva, Inc.; Orlando (FL); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Short-term disability

Life insurance with AD&D

Job summary

Software Resources, Inc. has an immediate, long term contract opportunity for a Telecom Engineer/Architect in Orlando, FL. The role blends on-site and remote work (50/50) to support a 15,000‑phone on-prem system across 300 buildings, including Avaya Aura servers and related products.

The ideal candidate has hands-on Avaya Tier 3 experience and can handle troubleshooting, upgrades, and integrations for core PBX environments while collaborating with the team. Hybrid work arrangement applies.

Qualifications

• Experience with on-prem Avaya Aura servers.
• Strong networking and fault‑finding skills.
• Experience at Avaya Tier 3 level or equivalent preferred.

Responsibilities

• Provide next‑level technical support for telecom infrastructure.
• Troubleshoot, upgrade, and integrate PBX-related servers and applications.
• Assist on-site and remote teams with moves/adds/changes as needed.

Skills

Avaya Aura servers

Networking

Tools

Avaya OneX

Avaya System Manager

Avaya Communication Manager

Avaya Session Manager

Avaya Session Border Controller

Avaya Aura Messaging

Job description

Software Resources, Inc. has an immediate, long term contract opportunity for a Telecom Engineer/Architect in Orlando, FL. The role blends on-site and remote work (50/50) to support a 15,000‑phone on-prem system across 300 buildings, including Avaya Aura servers and related products.

The ideal candidate has hands-on Avaya Tier 3 experience and can handle troubleshooting, upgrades, and integrations for core PBX environments while collaborating with the team. Hybrid work arrangement applies.