Cisco Voice Architect

Global World Technology, LLC; Fairfax (VA); On-site; USD 120,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Supplemental Insurance

Job summary

Global World Technology, LLC (GWT) in Fairfax, VA is seeking an experienced Cisco Voice Architect to design, implement, and support enterprise voice, unified communications, and cloud-based solutions. Full-time position with a pay range of $120,000–$145,000 per year.

Responsibilities include designing and configuring Cisco voice and UC solutions, troubleshooting Webex Contact Center and Webex Calling, and maintaining CUBE and call routing. Onsite work in Fairfax, VA is required.

Qualifications

• 7+ years of Cisco voice/unified communications or enterprise communications engineering experience.
• Hands-on experience with Cisco Webex Contact Center and Webex Calling.
• Experience configuring and troubleshooting Cisco Unified Border Element (CUBE).
• Experience with VoIP, enterprise networking, and voice infrastructure.
• Strong knowledge of Cisco call routing and cloud-based communications solutions.
• Analytical mindset with strong troubleshooting and problem-solving skills.
• Ability to work onsite in Fairfax, VA.

Responsibilities

• Design, configure, and implement Cisco enterprise voice and unified communications solutions.
• Troubleshoot Cisco Webex Contact Center and Webex Calling environments and fix complex voice, network, and connectivity issues.
• Maintain Cisco Unified Border Element (CUBE) solutions and call routing.
• Support Cisco cloud communications platforms and related integrations.
• Evaluate existing infrastructure and recommend performance, reliability, and scalability enhancements.
• Work with engineering teams and stakeholders to drive system improvements and technical implementations.
• Maintain accurate configurations, technical documents, and architectural designs.

Skills

Cisco Voice

Unified Communications

Webex Calling

VoIP

Enterprise Networking

Cloud Communications

Troubleshooting

Technical Documentation

Tools

Cisco Webex Contact Center

Webex Calling

Cisco Unified Border Element (CUBE)

Job description

Global World Technology (GWT) in Fairfax, VA is hiring an experienced, analytical problem solver to join our team as a full-time Cisco Voice Architect. Build upon your existing industry experience and make an impact by designing, implementing, and supporting enterprise voice, unified communications, and cloud-based solutions.

Pay: $120,000 – $145,000 per year, reflecting your experience, qualifications, and technical abilities

Schedule: Monday - Friday, 9:00 am - 5:00 pm

Full-time Benefits: Medical insurance, dental, vision, and supplemental insurance coverages

ABOUT US:

Global World Technology, LLC (GWT) is a leading professional services firm specializing in information technology (IT), telecommunications, and infrastructure solutions. We provide highly skilled and experienced personnel to meet the immediate and future needs of our clients. Our diverse team of experts focuses on delivering solutions that are efficient, cost-effective, and timely. Leveraging our technical expertise, GWT is strategically positioned to support clients in the private sector, public sector, and educational institutions, managing a wide array of projects that address operations across past, present, and future scenarios.

CORE RESPONSIBILITIES:

• Designing, configuring, and implementing Cisco enterprise voice and unified communications solutions
• Troubleshooting Cisco Webex Contact Center and Webex Calling environments and fixing complex voice, network, and connectivity issues
• Maintaining Cisco Unified Border Element (CUBE) solutions and call routing
• Supporting Cisco cloud communications platforms and related integrations
• Evaluating existing infrastructure and recommending performance, reliability, and scalability enhancements
• Working with engineering teams and stakeholders to drive system improvements and technical implementations
• Maintaining accurate configurations, technical documents, and architectural designs

CISCO VOICE ARCHITECT QUALIFICATIONS:

• 7+ years of relevant experience in Cisco voice, unified communications, or enterprise communications engineering
• Hands-on experience with Cisco Webex Contact Center and Webex Calling
• Experience configuring and troubleshooting Cisco Unified Border Element (CUBE)
• Experience with VoIP, enterprise networking, and voice infrastructure
• Strong knowledge of Cisco call routing and cloud-based communications solutions
• Analytical mindset with strong troubleshooting and problem-solving skills
• Effective communication and technical documentation skills
• Ability to work onsite in Fairfax, VA

Preference is given to candidates with a Cisco Certified Internetwork Expert (CCIE) – Enterprise Infrastructure certification. Experience executing enterprise-scale Cisco communications solutions and managing cloud communications integrations/migrations would also be helpful.

Applicants must be able to pass a background check.