AV & VTC Technician (Tier I) — Enterprise IT Support

Flatter, Inc.; Clearfield (UT); Presencial; USD 42.000 - 65.000; Jornada completa

Descripción de la vacante

Flatter, Inc. is seeking a Tier I AV and VTC Technician to support the lifecycle management of AV and VTC systems across on-premises, cloud, and hybrid environments.

You will install, configure, test, and maintain endpoints, and provide responsive Tier I support to keep systems secure, available, and mission-ready. The role requires hands-on AVC/VTC expertise, the ability to isolate issues across hardware, software, and networks, and collaboration with Government stakeholders and vendors.

Formación

• Hands-on knowledge of enterprise AV and VTC equipment, signal flow, cabling, conferencing endpoints, and common control interfaces.
• Ability to isolate hardware, software, network, and configuration causes of AV and VTC problems.
• Experience coordinating vendor repair and lifecycle support while maintaining user communication and service records.
• Ability to instruct users and prepare clear operating and troubleshooting guidance.

Responsabilidades

• Configure, test, operate, maintain, and troubleshoot AV and VTC endpoints, control systems, displays, audio equipment, cabling, and related peripherals.
• Provide Tier I support for equipment malfunctions and service interruptions and document the issue, actions, and outcome.
• Escalate complex problems to the appropriate technical organization or vendor and track resolution.
• Monitor system performance, perform preventive maintenance, coordinate repairs, upgrades, and replacements.
• Maintain accurate inventory and lifecycle records for AV and VTC equipment and support procurement and installation coordination.
• Coordinate with Government stakeholders, facility personnel, network teams, and external support providers during installations and events.
• Develop or update setup guides, operating procedures, troubleshooting instructions, and user-training materials.
• Provide direct user instruction on equipment setup, operation, conferencing practices, and troubleshooting.

Conocimientos

AV/VTC equipment knowledge

Troubleshooting AV/VTC issues

Vendor repair coordination

User instruction & guidance

Descripción del empleo

Flatter, Inc. is seeking a Tier I AV and VTC Technician to support the lifecycle management of AV and VTC systems across on-premises, cloud, and hybrid environments.

You will install, configure, test, and maintain endpoints, and provide responsive Tier I support to keep systems secure, available, and mission-ready. The role requires hands-on AVC/VTC expertise, the ability to isolate issues across hardware, software, and networks, and collaboration with Government stakeholders and vendors.