Hybrid MSP IT Technician (Tier 1-2) - Grow & Troubleshoot

IntelliHire, LLC; Indianapolis (IN); Hybrid; USD 40,000 - 70,000; Full time

Job summary

AVC Technology in Indiana is seeking an enthusiastic Tier 1-2 Systems Technician to join a fast-paced MSP team. You’ll triage, troubleshoot, and resolve tickets across hardware, software, and Microsoft 365 while delivering stellar customer service.

Be the friendly first contact for clients, document solutions, and collaborate with Tier 3 engineers. This hybrid role requires 2–5 years of IT support experience and a proactive, learning mindset, with on-site visits near Indianapolis.

Qualifications

• 2–5 years of IT support or technical customer-facing experience.
• Solid knowledge of Microsoft 365 services and administration.
• Experience with Active Directory and Entra ID tasks.
• Familiarity with ticketing systems and RMM/PSA tools.
• Willingness to work hybrid, with on-site visits near Indianapolis within 50 miles.
• CompTIA A+, Network+, or MS fundamentals, or actively pursuing.
• Excellent communication and customer service skills.
• Ability to triage, prioritize, and resolve tickets efficiently.

Responsibilities

• Be the friendly first point of contact for client technical issues.
• Triage, prioritize, and resolve incoming support tickets.
• Troubleshoot hardware, software, networking, and MS 365 issues.
• Support and administer Microsoft 365 environments.
• Assist with Active Directory and Entra ID tasks.
• Log all activity in the ticketing system with detail.
• Follow scheduled maintenance tasks and assist with patching and monitoring.
• Escalate to Tier 3 when needed with proper context.
• Document solutions for future reference.
• Work with on-site visits within 50 miles of Indianapolis.

Skills

IT support

Customer service

Microsoft 365

Active Directory

Entra ID

RMM tools

Ticketing system

Networking basics

GPO knowledge

Certs in progress

Education

High School Diploma

Tools

ConnectWise

Autotask

ServiceNow

Freshdesk

Job description

AVC Technology in Indiana is seeking an enthusiastic Tier 1-2 Systems Technician to join a fast-paced MSP team. You’ll triage, troubleshoot, and resolve tickets across hardware, software, and Microsoft 365 while delivering stellar customer service.

Be the friendly first contact for clients, document solutions, and collaborate with Tier 3 engineers. This hybrid role requires 2–5 years of IT support experience and a proactive, learning mindset, with on-site visits near Indianapolis.