Audio Visual and Video Teleconference Technician - Tier I

Flatter, Inc.; Clearfield (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Flatter, Inc. is seeking a Tier I AV and VTC Technician to support the lifecycle management of AV and VTC systems across on-premises, cloud, and hybrid environments.

You will install, configure, test, and maintain endpoints, and provide responsive Tier I support to keep systems secure, available, and mission-ready. The role requires hands-on AVC/VTC expertise, the ability to isolate issues across hardware, software, and networks, and collaboration with Government stakeholders and vendors.

Qualifications

• Hands-on knowledge of enterprise AV and VTC equipment, signal flow, cabling, conferencing endpoints, and common control interfaces.
• Ability to isolate hardware, software, network, and configuration causes of AV and VTC problems.
• Experience coordinating vendor repair and lifecycle support while maintaining user communication and service records.
• Ability to instruct users and prepare clear operating and troubleshooting guidance.

Responsibilities

• Configure, test, operate, maintain, and troubleshoot AV and VTC endpoints, control systems, displays, audio equipment, cabling, and related peripherals.
• Provide Tier I support for equipment malfunctions and service interruptions and document the issue, actions, and outcome.
• Escalate complex problems to the appropriate technical organization or vendor and track resolution.
• Monitor system performance, perform preventive maintenance, coordinate repairs, upgrades, and replacements.
• Maintain accurate inventory and lifecycle records for AV and VTC equipment and support procurement and installation coordination.
• Coordinate with Government stakeholders, facility personnel, network teams, and external support providers during installations and events.
• Develop or update setup guides, operating procedures, troubleshooting instructions, and user-training materials.
• Provide direct user instruction on equipment setup, operation, conferencing practices, and troubleshooting.

Skills

AV/VTC equipment knowledge

Troubleshooting AV/VTC issues

Vendor repair coordination

User instruction & guidance

Job description

Description

Position Summary

Flatter, inc. (Flatter) is hiring Tier I AV and VTC Technician to support full lifecycle IT and cyber services required to operate and coordinate for the support, defense, and sustainment of ICBM enterprise IT environments across on-premises, cloud, and hybrid architectures. The Tier I AV and VTC Technician will deliver scalable, resilient, and compliant services that maintain security, availability, and mission readiness as ICBMSD enterprise needs evolve. The Service Desk Technician will provide proactive and reactive support across the functional areas.

Installs, configures, operates, sustains, and troubleshoots audiovisual and video teleconferencing systems. The technician provides responsive Tier I support, maintains equipment readiness, and helps users operate integrated AV and VTC capabilities effectively.

Essential Duties and Responsibilities

• Configure, test, operate, maintain, and troubleshoot AV and VTC endpoints, control systems, displays, audio equipment, cabling, and related peripherals.
• Provide Tier I support for equipment malfunctions and service interruptions and document the issue, actions, and outcome.
• Escalate complex or manufacturer-level problems to the appropriate technical organization or vendor and track the resolution through completion.
• Monitor system performance, conduct scheduled preventive maintenance, and coordinate repairs, upgrades, refreshes, and replacements.
• Maintain accurate inventory and lifecycle records for AV and VTC equipment and support procurement and installation coordination.
• Coordinate with Government stakeholders, facility personnel, network teams, and external support providers during installations and operational events.
• Develop or update setup guides, operating procedures, troubleshooting instructions, and user-training materials.
• Provide direct user instruction on equipment setup, operation, conferencing practices, and basic troubleshooting.

Security Compliance and Performance Expectations

• Perform work within authorized Government policies, plans, processes, tools, and environments across on-premises, cloud, and hybrid architectures.
• Protect Government systems and data at the assigned classification and impact level, and maintain the required clearance, special access, privileged-access approval, and DoD 8140/8570-aligned certification.
• Document work, decisions, risks, issues, and resolutions in Government-approved systems and support audits, quality reviews, and monthly status reporting as directed.
• Participate in Government-directed training, modernization initiatives, working groups, surge support, and continuous process improvement activities.

This position is in support of a proposal

Requirements

Required Knowledge Skills and Capabilities

• Hands‑on knowledge of enterprise AV and VTC equipment, signal flow, cabling, conferencing endpoints, and common control interfaces.
• Ability to isolate hardware, software, network, and configuration causes of AV and VTC problems.
• Experience coordinating vendor repair and lifecycle support while maintaining user communication and service records.
• Ability to instruct users and prepare clear operating and troubleshooting guidance.