AV Technician I: Meeting Room Tech & Live Support

null; Baltimore (MD); On-site; USD 40,000 - 52,000; Full time

Job summary

ASM Research in Baltimore is seeking an AV Tech I to maintain meeting-space AV systems and provide in-room support for events. You will test and configure devices, set up equipment, and deliver live support to ensure reliable performance for executives and colleagues.

You will document resolutions, contribute to knowledge base, and train users while collaborating across departments; occasional travel within MD, Philadelphia, and NYC may be required.

Qualifications

• 1–2 years of experience in AV support or related technical/customer service roles.
• High school diploma required; associate degree or vocational training preferred.
• Basic understanding of AV signal flow and common components.

Responsibilities

• Provide in‑room support for meetings and events using Microsoft Teams, Zoom, and other conferencing platforms; perform pre‑meeting checks and interface with associates.
• Set up, operate, and strike AV equipment for meetings and events (microphones, speakers, cameras, projectors/displays, switchers, and lighting) under guidance from senior staff.
• Actively help team members and make suggestions to improve practices.
• Perform daily conference room sweeps and readiness tasks: test room systems, replace batteries, tidy cable management as directed.
• Respond to service tickets and incident calls; triage issues, document steps taken, and, when needed, escalated to senior technicians or engineers.
• Take immediate action to resolve technology service disruptions when they occur.
• Assist with AV installations and upgrades: basic rack work, labeling, cable terminations, device installation/configuration, and functional testing.
• Create and maintain user‑friendly documentation and quick‑start guides; provide brief end‑user training and white‑glove support for executive meetings when required.
• Contribute to continuous improvement by capturing common issues, recommending fixes, and updating knowledge articles.

Skills

Microsoft Teams

Zoom

Customer service

Problem solving

Documentation

Education

High school diploma

Associate degree or vocational training in IT/Media Technology

Tools

ServiceNow

Digital signage

VTC systems

Job description

ASM Research in Baltimore is seeking an AV Tech I to maintain meeting-space AV systems and provide in-room support for events. You will test and configure devices, set up equipment, and deliver live support to ensure reliable performance for executives and colleagues.

You will document resolutions, contribute to knowledge base, and train users while collaborating across departments; occasional travel within MD, Philadelphia, and NYC may be required.