AV Tech

Dexian; Richmond (VA); On-site; USD 50,000 - 70,000; Full time

Job summary

Dexian is seeking a proactive AV/IT Support Specialist to maintain and optimize our audiovisual infrastructure across multiple facilities in the Richmond area. You will own Zoom ecosystem administration, room controls, and signage, delivering reliable experiences during business hours with on-call flexibility.

Travel to onsite locations is expected, and you will collaborate with operations teams to respond to incidents, troubleshoot hardware, and implement improvements.

Qualifications

• High School Diploma or equivalent.
• 1+ year in technical support or operations.
• 1+ year with IT systems, networking and infrastructure.
• 1+ year supporting desktop platforms and OS.
• Experience with incident management and reporting tools.
• Foundational knowledge of networking and AV equipment.

Responsibilities

• Support, maintain, and optimize AV infrastructure, including hardware setup and repairs.
• Be SME for Zoom ecosystem including Zoom Rooms and digital signage.
• Manage incident workflows per internal governance.
• Provide on-site AV support during business hours with on-call flexibility.
• Travel between onsite locations to support facilities.

Skills

Technical support

IT systems

Networking

Desktop OS support

Incident management

AV concepts

Education

High School Diploma / GED

Tools

Incident management tools

Zoom ecosystem tooling

Job description

Job Description

Key Responsibilities

• Support, maintain, and optimize AV infrastructure, including hardware setup, troubleshooting, and repairs.
• Serve as a subject matter expert for the organization's Zoom ecosystem, including Zoom Rooms, device management, and digital signage.
• Manage incident workflows according to internal governance frameworks.
• Support the organization's AV environment during regular business hours, with flexibility for some on-call, after-hours, and weekend support.
• Travel between onsite locations as needed to support different facilities.

Required Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 1 year of experience in technical support or operations.
• At least 1 year of experience working with IT systems, networking, and infrastructure.
• At least 1 year of experience supporting desktop platforms and operating systems.
• Proven experience with incident management and reporting tools.
• Foundational knowledge of networking, conference room equipment, AV controllers, and audio signal processing.

Preferred Qualifications

• Hands-on experience with AV hardware such as Poly, Biamp, Crestron, controllers, and audio DSPs.
• Familiarity with platforms including Zoom, Zoom Rooms, and Zoom Digital Signage.
• Ability to sit onsite at the West Creek location and travel to facilities as required.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.