AV Field Engineer - Level 2

Avidex; Nashua (NH); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Health, dental, vision benefits

401(k) with employer match

Vacation & sick time

Job summary

Avidex is seeking an AV/IT Field Engineer II to join our team in Nashua, NH. You will perform field commissioning, configuration, programming, testing, and documentation for integrated AV/IT systems, ensuring readiness for client acceptance and smooth handover.

You will collaborate with project managers, installers, programmers, and clients. The role requires 4+ years in AV/IT field support, proficiency with AMX/Crestron/Q-SYS, and travel to customer sites with flexibility for evenings and

Qualifications

• 4+ years of AV/IT field engineering support experience.
• Experience with AV/IT systems including audio, video, and control.
• Ability to travel to customer sites and work varied hours.

Responsibilities

• Provide field engineering support across configuration, programming, testing, and documentation.
• Commission and test integrated AV/IT systems and prepare client punch lists.
• Load, test, and edit control system code and GUIs with remote assistance as needed.
• Configure audio, video, control, DSP, and networked AV systems.
• Maintain project documentation, configuration files, and system markups.

Skills

AV/IT testing

System configuration

Control programming

DSP configuration

TCP/IP networking

Video setup

Documentation

Client training

Cross-functional teamwork

Education

High school diploma or GED

Associate degree or relevant experience

CTS and CompTIA A+ or equivalent certifications

Tools

AMX

Crestron

Extron

Q-SYS

Python

HTML

C#

Job description

Position Summary:

The Audiovisual (AV) Field Engineer - II provides technical commissioning and field engineering support for integrated AV/IT systems. This role combines system configuration, programming, testing, troubleshooting, and documentation to ensure systems perform as designed and are ready for client acceptance.

Working closely with project managers, engineers, installation teams, programmers, and clients, the Audiovisual (AV) Field Engineer II provides intermediate technical expertise across audio, video, control systems, DSP, and networking.

Skills & Core Strengths

• AV/IT system commissioning and testing
• System configuration and troubleshooting
• Control system programming and editing
• Audio and video system configuration
• DSP configuration and tuning
• TCP/IP networking and digital communications
• Video display setup and color balancing
• Technical documentation and system closeout
• Client training and technical support
• Cross-functional project collaboration

What You'll Do

• Provide field engineering support across equipment configuration, programming, troubleshooting, testing, and documentation.
• Commission and test integrated AV/IT systems and prepare punch lists through final client acceptance.
• Load, test, and edit control system code and graphical user interface files with remote assistance as needed.
• Configure and troubleshoot audio, video, control, conferencing, DSP, and networked AV systems.
• Verify systems are complete and operating in accordance with project documentation and requirements.
• Support control system submittals and maintain accurate field documentation, configuration files, programs, and system markups.
• Identify potential scope changes and communicate opportunities to Project Leads.
• Partner with project and installation teams to resolve technical issues and support successful project completion.
• Provide system training to clients and technical guidance to developing Field Engineers as assigned.
• Follow applicable safety standards and project-site requirements.

What We're Looking for

• High school diploma or GED required; Associate degree or equivalent relevant experience preferred.
• 4+ years of experience providing technical AV/IT or field engineering support.
• Intermediate experience with integrated audio, video, conferencing, control, DSP, and networked AV systems.
• Experience loading, testing, and editing control system code and graphical user interfaces, including platforms such as AMX, Crestron, Extron, Q-SYS, or similar.
• Experience with programming technologies such as Python, HTML, C#Pro, or similar.
• Working knowledge of digital communication protocols, including IP, RS232, RS485, and USB.
• Experience configuring wired and wireless TCP/IP networks.
• Experience with DSP platforms such as Biamp, BSS, Crestron, Extron, Q-SYS, or similar.
• Proficiency with AV/IT software, hand tools, and test equipment.
• Strong troubleshooting, communication, customer service, organizational, and time-management skills.
• AVIXA CTS and CompTIA A+ or equivalent certifications, or ability to obtain both within one year of hire.
• Ability to travel to customer sites and work varying schedules, including occasional evenings, weekends, and overnight travel.
• Ability to safely perform field-based AV work, including climbing ladders or scaffolding and lifting and carrying up to 50 pounds with assistance.

About Us

Avidex is a leading AV/IT integration company delivering innovative technology solutions across corporate, healthcare, education, and enterprise environments. We design, build, and support collaboration spaces and integrated systems that help organizations connect and work more effectively.

We pride ourselves on technical expertise, teamwork, and a commitment to excellence. Our teams partner closely with clients to deliver thoughtful solutions and long-term value.

What we offer:

• Competitive compensation plan
• Health, dental, and vision benefits
• 401(k) retirement plan with employer match
• Up to 3 weeks of vacation and 7 days of sick time off, both prorated
• 10 Paid Holidays
• 8 hours to volunteer on your favorite cause
• Opportunities for professional growth and development
• Collaborative and innovative work environment

Avidex is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran. We are committed to providing a workplace that is free from discrimination, harassment, and where all employees are treated with respect and dignity. We believe that diverse perspectives enhance our organization and contribute to innovation, collaboration, and overall success.