AV Systems Engineer Associate: Learning Spaces & VC

Northwestern University; Evanston (IL); On-site; USD 59,000 - 72,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

Parental leave

Tuition benefits

Job summary

Northwestern University in Evanston, IL, seeks an AV Systems Engineer Associate to support AV services in technology-enhanced classrooms and learning spaces. You will provide basic training for faculty and end users and maintain documentation of in-room and online systems.

The role requires diagnosing and resolving AV/VC issues, coordinating with teams, and ensuring operational readiness for learning spaces. A teamwork mindset and clear communication are essential.

Qualifications

• A bachelor's degree in an analytical field or the equivalent combination of education, training and experience.
• One year related professional experience in the AV industry.
• One year demonstrated knowledge of video conferencing systems (PolyCom, Tandberg) and technical proficiency in computing and networking technologies (Windows and Apple OS, Vidyo or Link).
• One year demonstrated experience with Crestron products (or comparable). Understanding of Crestron's Fusion control.
• One year demonstrated knowledge of various forms of distance collaboration tools (videoconferencing, desktop sharing, web conferencing).
• One year demonstrated experience in trouble shooting VC and AV system problems under pressure.
• Must be able to work closely with student employees.

Responsibilities

• Responds to escalated hotline (7-ROOM) requests for immediate assistance and service requests across all lines of support in NUIT Learning Spaces Technology Support Service delivery locations.
• Responsible for service delivery and quality assurance for AV support, classroom computer support, video conferencing support, lecture capture support, and events support in NUIT Learning Spaces Technology Support Service delivery locations.
• Functions include certification of new and upgraded service locations and maintaining inventories of equipment.
• Supports NUIT videoconferencing facility activities, including needs assessment, connection tests, and user training.
• Provides basic training and orientations for supported technology enhanced classrooms and videoconferencing facilities.
• Supports webcasting and special events as needed.

Skills

AV systems support

Video conferencing

Crestron control

Networking

Windows & Mac OS

Teamwork

Education

Bachelor's degree in analytical field

Tools

PolyCom

Tandberg

Vidyo

Crestron toolbox

Crestron Fusion

Job description

Northwestern University in Evanston, IL, seeks an AV Systems Engineer Associate to support AV services in technology-enhanced classrooms and learning spaces. You will provide basic training for faculty and end users and maintain documentation of in-room and online systems.

The role requires diagnosing and resolving AV/VC issues, coordinating with teams, and ensuring operational readiness for learning spaces. A teamwork mindset and clear communication are essential.