AV Support Technician

Experis Technology Group; Westlake (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical and Prescription Drug Plans

Dental Plan

Vision Plan

401(k) with Match

Weekly Pay

Job summary

ManpowerGroup Global, Inc. is seeking an AV Support Technician in Westlake, OH to provide on-site technical support for video and audio conferencing. You will assist customers in scheduling and launching calls, support high-profile events, and resolve issues efficiently.

The role requires experience with AV/IT systems and conferencing platforms, strong organizational skills, and the ability to work independently in a dynamic environment.

Qualifications

• Associate degree or equivalent experience preferred.
• At least 2 years of experience supporting Audio-Visual and/or IT systems, especially with video conferencing products.
• Knowledge of H.320, H.323, and SIP.
• Experience with Zoom, Teams, or similar conferencing platforms is a plus.
• Strong organizational skills, attention to detail, and the ability to work independently.

Responsibilities

• Provide onsite technical support for video and audio conferencing issues.
• Assist customers in scheduling and launching video conference calls.
• Support high-level events, track incidents, and resolve technical problems efficiently.
• Install, configure, and support video conferencing equipment including Poly, Cisco, Logitech, or Neat devices.
• Maintain detailed support and process documentation to ensure continuous improvement and knowledge sharing.

Skills

Communication

Troubleshooting

Customer focus

Independent worker

Education

Associate degree

Tools

Poly equipment

Cisco equipment

Logitech devices

Neat devices

Zoom

Teams

Job description

Our client, a leader in the technology and communications industry, is seeking an AV Support Technician to join their team. As an AV Support Technician, you will be part of the technical support department supporting video conferencing environments. The ideal candidate will have excellent communication skills, strong technical troubleshooting abilities, and a customer-focused mindset, which will align successfully in the organization.

Job Title:

AV Support Technician

Location:

Westlake, OH

What's the Job?

• Provide onsite technical support for video and audio conferencing issues.
• Assist customers in scheduling and launching video conference calls.
• Support high-level events, track incidents, and resolve technical problems efficiently.
• Install, configure, and support video conferencing equipment including Poly, Cisco, Logitech, or Neat devices.
• Maintain detailed support and process documentation to ensure continuous improvement and knowledge sharing.

What's Needed?

• Associate degree or equivalent experience preferred.
• At least 2 years of experience supporting Audio-Visual and/or IT systems, especially with video conferencing products.
• Knowledge of protocols such as H.320, H.323, and SIP.
• Experience with Zoom, Teams, or similar conferencing platforms is a plus.
• Strong organizational skills, attention to detail, and the ability to work independently.

What's in it for me?

• Opportunity to work with cutting-edge video conferencing technology.
• Engage in a dynamic and supportive team environment.
• Develop your technical skills and grow your career in a thriving industry.
• Be part of a company committed to diversity and inclusion.
• Enjoy a stable work environment with opportunities for professional development.

Upon completion of waiting period consultants are eligible for:

• Medical and Prescription Drug Plans
• Dental Plan
• Vision Plan
• Health Savings Account
• Health Flexible Spending Account
• Dependent Care Flexible Spending Account
• Supplemental Life Insurance
• Short Term and Long Term Disability Insurance
• Business Travel Insurance
• 401(k), Plus Match
• Weekly Pay

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Experis® is a global leader in technology services and part of the ManpowerGroup® (NYSE: MAN) family of brands. We connect skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and make a real impact. Guided by the belief that it takes Human Ingenuity to unlock the true potential of technology, Experis helps people gain experience with leading organizations, build sought-after skills and take the next step toward a brighter future. Backed by ManpowerGroup's 75+ years of workforce expertise and global reach across more than 70 countries and territories, Experis brings the scale, insight and opportunity to help people and businesses thrive. ManpowerGroup is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at Experis.com.