AV Support Specialist — Meetings & Conferencing

EOS IT Solutions; New York (NY); Presencial; USD 41.000 - 52.000; Jornada completa

Descripción de la vacante

EOS IT Solutions in New York is seeking an AV Tier 2 Technician to provide day‑to‑day support for meeting room technology and end‑user devices in a corporate environment.

The role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. Ideal candidates have 1–3 years in AV support, strong communication skills, and the ability to manage tickets while serving clients.

Hours for this role are 12pm-8pm EST Monday through Friday.

Formación

• 1–3 years of AV or IT support experience.
• Basic knowledge of AV systems and video conferencing.
• Strong troubleshooting and problem-solving skills.
• Comfortable working in a client-facing environment.
• Ability to manage and update tickets clearly and accurately.
• Good communication and a team-oriented approach.

Responsabilidades

• Provide break/fix support for AV systems in meeting rooms and offices.
• Troubleshoot audio, video, and conferencing platforms (Zoom, Teams).
• Respond to and update tickets within SLAs; escalate when needed.
• Assist end users with AV and basic IT issues (connectivity, device setup).
• Perform routine checks, minor config changes, and basic system maintenance.
• Support device setup, imaging, and peripheral troubleshooting (laptops, printers).

Conocimientos

AV support

IT support

Customer service

Ticket management

Communication

Herramientas

Zoom

Microsoft Teams

Crestron

Extron

Descripción del empleo

EOS IT Solutions in New York is seeking an AV Tier 2 Technician to provide day‑to‑day support for meeting room technology and end‑user devices in a corporate environment.

The role focuses on break/fix support, basic troubleshooting, and maintaining reliable AV system performance. Ideal candidates have 1–3 years in AV support, strong communication skills, and the ability to manage tickets while serving clients.

Hours for this role are 12pm-8pm EST Monday through Friday.