AV Service Technician

Daisy - New York City; New York (NY); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A technology solutions provider in New York City is seeking an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment for clients. The role emphasizes building strong client relationships and requires 3-5 years of experience in AV and Networking technology. Ideal candidates should have certifications in Control4 and Creston, along with networking knowledge. This position offers competitive benefits including a 401(k) and health insurance.

Qualifications

• 3-5 years AV / Networking / Technology Integration experience.
• Control4 Certification required.
• Experience with Creston systems is necessary.
• Networking knowledge essential.
• Ability to lift and bend as needed.

Responsibilities

• Manage support for end users including training and troubleshooting.
• Resolve system issues proactively or based on client input.
• Collaborate on installation standards and team problem-solving.

Skills

Attention to detail

Problem-solving

Team collaboration

Education

High School Graduate or Equivalent

Tools

Control4

Creston

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Do you have a love of technology? Do you want to solve client's technology issues? How about bringing Smart Homes and Smart Offices to clients, making decisions, and building long‑lasting relationships around simplifying life through technology? Do you like working in an environment where Teamwork, Integrity, Responsibility, Positivity and Quality are company values? If you answered yes, please read on.

As an AV Service Technician, you will have the opportunity to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. You will interact with clients representing the Daisy brand and develop relationships to make lives easier through technology.

Our ideal candidate is detailed oriented, computer‑skilled, process‑driven, self‑motivated, problem‑solver, and a team collaborator who will grow and expand our ability to support our commercial and residential installation and service teams.

Essential Duties Include

• Manage all aspects of support including end user training, troubleshooting, and follow through on escalation of issues.
• Resolves system issues either proactively based on data or reactively based on client trouble identifying.
• Collaborates on problem solving in both installation standards and provides challenges and successes during weekly Team meetings, allowing for participation in improving the company and having your voice heard.

Knowledge, skills, experience needed

Experience in residential/commercial AV or automation with knowledge of overall concepts and configurations for categories of work and products within our industry are a must.

Required

• 3-5 years AV / Networking / Technology Integration Experience
• Control4 Certified
• Creston Experience REQUIRED
• Networking knowledge
• High School Graduate or Equivalent
• Ability to physically perform essential functions of the position - Lifting, bending
• Valid Drivers License
• Ability to pass a national background check for Alarm Agent requirements - Live Scan

ABOUT US

Daisy's Vision is to provide simple, secure, and enjoyable technology by delivering a reliable product through a process of responsive resolution with a relationship of trust and familiarity with our clients. We offer installation and service to commercial and residential clients to install Smart Office and Smart Home plans including security systems, audio, video conferencing, lighting, WiFi, design, service, and support.