Senior Service Technician

Daisy; Pompano Beach (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Paid time off

Parental leave

Vision insurance

Training & development

Professional growth opportunities

Job summary

Daisy, a leader in smart space installation, is seeking a DaisyCare Technician in Pompano Beach, Florida. This field-based role requires a seasoned AV professional with at least 3 years of Audio Video experience. Responsibilities include maintaining and troubleshooting AV systems, managing client relationships, and coordinating service.

Applicants should have a high school diploma, experience in networking and control systems, and a client-first mindset. Benefits include health and dental insurance, a 401(k), and opportunities for professional growth.

Qualifications

• Minimum 3 years of direct Audio Video (AV) experience required.
• Experience with networking and control systems strongly preferred.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Responsibilities

• Build and sustain strong client relationships.
• Perform assessments, testing, and maintenance of systems.
• Identify and manage necessary repairs or upgrades.
• Log all service activities using CRM tools.

Skills

Audio Video experience

Troubleshooting

Client engagement

Networking

Technology integration

Education

High school diploma or equivalent

Tools

CRM tools

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a DaisyCare Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver’s license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they escape.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Professional growth opportunities and industry certification support

Work Environment

• Field-based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.