Senior Service Technician

Daisy - Kalamazoo; Kalamazoo (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

401(k) retirement plan

Paid vacation and sick leave

Certification support

Job summary

Daisy in Kalamazoo is seeking a Senior Service Technician to be the primary point of contact for clients, keeping smart space systems running flawlessly across job sites.

We require a minimum of 3 years of hands-on Audio Video experience, with networking and control systems familiarity; a valid driver’s license is a must. Control4 certification is preferred. This field‑based role involves travel and offers competitive salary, health and 401(k) benefits, and growth opportunities.

Qualifications

• Minimum 3 years of direct Audio Video (AV) experience required.
• Experience with networking, control systems, and technology integration preferred.
• Control4 Certification is preferred.
• Valid driver's license with clean driving record.

Responsibilities

• Engage clients, building relationships and guiding AV system optimization, repair, and upgrades.
• Perform assessments, testing, and maintenance of AV, networking, control systems, and security equipment.
• Identify, quote, and manage necessary repairs or upgrades with timely resolution.
• Document all service activities and client interactions in CRM tools.
• Collaborate with sales, service, and trade teams to ensure cohesive delivery.
• Manage a dedicated client book and report results to leadership.

Skills

AV troubleshooting

Networking

Control systems

Control4 Certification

Education

High school diploma or equivalent

Tools

CRM software

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Parental leave
• Training & development
• Vision insurance

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they escalated.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.