AV Service Technician

Daisy co; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Vision insurance

Job summary

A technology firm in New York seeks an AV Service Technician to troubleshoot and support audio-visual and automation systems for clients. The role emphasizes teamwork and relationship-building, requiring 3-5 years of experience in AV technology and networking, alongside certifications in Control4 and Creston. The ideal candidate is detail-oriented and able to handle physical tasks. Competitive salary and comprehensive benefits are offered, including health insurance and paid time off.

Qualifications

• 3-5 years of AV / Networking / Technology Integration experience required.
• Must have Control4 certification and Creston experience.
• Ability to perform physical tasks such as lifting and bending.

Responsibilities

• Manage end-user training and provide troubleshooting support.
• Resolve system issues proactively or reactively based on data.
• Collaborate on problem-solving during team meetings to enhance processes.

Skills

AV / Networking / Technology Integration

Problem-solving

Team collaboration

Attention to detail

Education

High School Graduate or Equivalent

Tools

Control4

Creston

Job description

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Do you have a love of technology? Do you want to solve client's technology issues? How about bringing Smart Homes and Smart Offices to clients, making decisions, and building long‑lasting relationships around simplifying life through technology? Do you like working in an environment where Teamwork, Integrity, Responsibility, Positivity and Quality are company values? If you answered yes, please read on.

As an AV Service Technician, you will have the opportunity to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. You will interact with clients representing the Daisy brand and develop relationships to make lives easier through technology.

Our ideal candidate is detailed oriented, computer‑skilled, process‑driven, self‑motivated, problem‑solver, and a team collaborator who will grow and expand our ability to support our commercial and residential installation and service teams.

Essential Duties Include

• Manage all aspects of support including end user training, troubleshooting, and follow through on escalation of issues.
• Resolves system issues either proactively based on data or reactively based on client trouble identifying.
• Collaborates on problem solving in both installation standards and provides challenges and successes during weekly Team meetings, allowing for participation in improving the company and having your voice heard.

Knowledge, skills, experience needed

Experience in residential/commercial AV or automation with knowledge of overall concepts and configurations for categories of work and products within our industry are a must.

Required

• 3-5 years AV / Networking / Technology Integration Experience
• Control4 Certified
• Creston Experience REQUIRED
• Networking knowledge
• High School Graduate or Equivalent
• Ability to physically perform essential functions of the position - Lifting, bending
• Valid Drivers License
• Ability to pass a national background check for Alarm Agent requirements - Live Scan

ABOUT US

Daisy's Vision is to provide simple, secure, and enjoyable technology by delivering a reliable product through a process of responsive resolution with a relationship of trust and familiarity with our clients. We offer installation and service to commercial and residential clients to install Smart Office and Smart Home plans including security systems, audio, video conferencing, lighting, WiFi, design, service, and support.