Senior Service Technician

Daisy; Norwalk (CT); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k)

Competitive salary

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Vision insurance

Job summary

Daisy is a national leader in smart space installation and services, seeking a Senior Service Technician in Norwalk, CT. You will be the primary client contact, keeping AV systems running smoothly and performing advanced troubleshooting in field settings.

You will install, maintain, and upgrade systems, build lasting client relationships, and log activities in our CRM while traveling to site locations. A minimum of 3 AV years is required.

Qualifications

• High school diploma or equivalent.
• 3+ years of direct Audio Video (AV) experience.
• Experience with networking, control systems, and technology integration preferred.
• Control4 Certification preferred.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 pounds and work in varied physical conditions.

Responsibilities

• Client Engagement: Build and sustain strong client relationships and guide on optimizing AV systems.
• Maintenance & Troubleshooting: Assess, test, and maintain AV, networking, control, and security gear.
• Service Coordination: Quote and manage repairs or upgrades with timely resolution.
• Documentation: Log all service activities and client interactions in CRM.
• Collaboration: Work with sales, service, and trade teams for cohesive delivery.
• Administration: Manage a client book and report improvements to leadership.

Skills

Audio Video experience

Networking experience

Control systems

Leadership / client engagement

Valid driver's license

Education

High school diploma or equivalent

Tools

Control4 Certification

Job description

About Daisy

Daisy is a national leader in smart space installation and services, dedicated to simplifying smart home and office technology. We resolve complex technology challenges with innovative, personalized solutions that enhance our clients' everyday lives.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Training & development
• Vision insurance

Position Summary

As a Senior Service Technician, you are the primary point of contact for our clients — responsible for keeping their smart space systems running flawlessly. This role demands a seasoned AV professional with a minimum of 3 years of hands‑on Audio Video experience who can independently troubleshoot, maintain, and optimize sophisticated technology systems while delivering a world‑class client experience.

Key Responsibilities

• Client Engagement: Build and sustain strong client relationships, providing expert guidance on optimizing, repairing, and upgrading AV and smart space systems.
• Maintenance & Troubleshooting: Perform assessments, testing, and maintenance of audio‑visual, networking, control systems, and security equipment — resolving issues efficiently and accurately.
• Service Coordination: Identify, quote, and manage necessary repairs or upgrades, ensuring timely and high‑quality resolution of client needs.
• Documentation: Log all service activities, updates, and client interactions accurately using CRM tools.
• Collaboration: Partner with sales, service, and trade teams to ensure seamless, cohesive service delivery.
• Administration: Manage a dedicated client book, expand relationships as needed, and report results and improvements to leadership.

Qualifications

• High school diploma or equivalent.
• Minimum 3 years of direct Audio Video (AV) experience — required. Candidates without demonstrated AV field experience will not be considered.
• Experience with networking, control systems, and technology integration strongly preferred.
• Control4 Certification (preferred).
• Valid driver's license, clean driving record, and reliable transportation.
• Ability to lift up to 50 pounds and work comfortably in varied physical conditions.

Preferred Attributes

• Proven track record of independent AV troubleshooting and system maintenance.
• Strong leadership, accountability, and interpersonal skills.
• Client‑first mindset with a solutions‑oriented approach.
• Commitment to continuous learning and staying current with emerging technologies.
• Proactive problem‑solver who anticipates issues before they elevate.

Compensation & Benefits

• Competitive salary commensurate with experience.
• Health insurance (Medical, Vision, Dental).
• 401(k) retirement plan.
• Paid vacation and sick leave.
• Professional growth opportunities and industry certification support.

Work Environment

• Field‑based role involving travel to job sites, hands‑on tool use, and direct client interaction.
• Daisy enforces a strict smoke, alcohol, and drug‑free policy across all buildings, vehicles, job sites, and brand‑representing activities.