AV Service Technician

Daisy Orlando; Carrboro (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k)

2 weeks of paid vacation

Flexible schedule

Free uniforms

Job summary

Daisy Orlando is seeking an AV Service Technician to troubleshoot audio, visual, controls, and security equipment in residential and commercial settings. The ideal candidate will have strong AV/Networking experience, be motivated to learn, and possess excellent leadership abilities.

Key responsibilities include interpreting blueprints, managing support aspects, and traveling to job sites. The position offers competitive pay, benefits like medical insurance and paid vacation, and a flexible schedule.

Qualifications

• 3-5 years of AV/Networking or Technology Integration experience.
• Motivated to learn new technologies and processes.
• Exhibits strong management and leadership skills.

Responsibilities

• Read and interpret blueprints and specifications.
• Manage all aspects of support and training.
• Travel to various job sites and maintain company tools.

Skills

AV/Networking experience

Technology Integration

Control4 certification

Leadership skills

Ability to lift 50 pounds

Valid North Carolina driver’s license

Education

High school diploma or equivalent

Tools

Hand and power tools

Job description

Job Summary

We seek an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Our Lead Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end‑user training, troubleshooting, and follow‑through on escalation of issues.
• Collaborate on problem‑solving in both installation standards and provide challenges and successes during weekly team meetings.
• Travel to various job sites; use hand and power tools safely; maintain company‑issued tools, equipment, and vehicle.
• Interact with clients, builders, and other industry professionals.
• Communicate daily with the project manager about the progress of the project.

Qualifications

• High school diploma or equivalent.
• 3‑5 years of AV/Networking or Technology Integration experience.
• Control4 certification.
• Motivated to learn new technologies and processes.
• Exhibits strong management and leadership skills; capable of leading and motivating others.
• Can pass a drug screen and background check.
• Possess a valid North Carolina driver’s license and access to a reliable, insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.

Benefits

• Competitive compensation based on experience and skillset.
• Medical, Vision, and Dental Insurance.
• 401(k).
• 2 weeks of paid vacation.
• Paid sick time.
• Paid holidays.
• Bring Your Own Device stipend.
• Reward program offering exclusive discounts on entertainment, gifts, theater, etc.
• Manufacturer purchase programs.
• Laptop and peripherals.
• Flexible schedule.
• Free uniforms.
• Opportunity for advancement.
• Bring your own device stipend.

Schedule / Expected Work Hours

• We offer flexible, life‑friendly scheduling.
• May be required to work overtime.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in‑home problems today and bringing more joy into the lives of our clients.

Company Purpose / Mission

• Our mission: To enhance the human experience through smart spaces.
• Our vision: To be the most beloved brand in technology services.

Company Values

• Delight – We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability – We are responsible, transparent, and committed to delivering on our promises.
• Innovation – We consistently offer creative solutions to meet and exceed the evolving needs of our clients, franchisees, and each other.
• Service – We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You – We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Additional Information

We are a smoke, alcohol, and drug‑free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.