AV Service Technician

Daisy Orange County; Kalamazoo (MI); On-site; USD 33,062 - 41,328; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

401(k) plan

Paid vacation, paid sick time, paid holidays

Company car

Free uniforms

Laptop & peripherals

Stock options plan

Training and development

Job summary

Daisy Orange County is seeking an AV Service Technician in Kalamazoo, Michigan. In this role, you will solve and troubleshoot audio, visual, controls, and security equipment while representing the Daisy brand. You will be responsible for reading blueprints, managing support, and interacting with clients to enhance their lives through technology.

The ideal candidate should have 3-5 years of relevant experience, a Control4 certification, and a high school diploma. Excellent benefits are provided including medical insurance, 401(k) plan, paid time off, and more.

Qualifications

• 3-5 years of AV/Networking/Technology Integration experience.
• Motivated to learn new technologies and processes.
• Valid Michigan driver's license and access to a reliable vehicle.

Responsibilities

• Read and interpret blueprints and diagrams.
• Manage end-user training and troubleshooting.
• Collaborate on installation standards in team meetings.
• Travel to job sites and maintain tools and vehicle.
• Communicate daily with the project manager.

Skills

AV/Networking/Technology Integration

Control4 certification

Management and leadership skills

Problem-solving skills

Ability to lift items up to 50 pounds

Education

High school diploma or equivalent

Job description

Job Summary

We seek an AV Service Technician to solve and troubleshoot audio, visual, controls, and security equipment in residential and commercial locations. Technicians regularly interact with clients while representing the Daisy brand and develop trusted relationships, helping to enhance their lives through technology.

Responsibilities

• Read and interpret blueprints, diagrams, floor plans, specifications, and operational/product manuals.
• Manage all aspects of support including end‑user training, troubleshooting, and follow‑through on escalation of issues.
• Collaborate on problem‑solving in installation standards, and provide challenges and successes during weekly team meetings.
• Travel to various job sites; use hand and power tools safely; maintain company‑issued tools, equipment, and vehicle.
• Interact with builders and other industry professionals.
• Communicate daily with the project manager about the progress of the project.

Qualifications

• High school diploma or equivalent.
• 3‑5 years of AV/Networking/Technology Integration experience.
• Control4 certification.
• Motivated to learn new technologies and processes.
• Exhibits strong management and leadership skills; capable of leading and motivating others.
• Can pass a drug screen and background check.
• Possess a valid Michigan driver’s license and access to a reliable, insured motor vehicle.
• Able to independently lift items up to 50 pounds.
• Capable of sitting, standing, and kneeling for extended periods of time.

Benefits

• Competitive compensation based on experience and skillset.
• Medical, Vision, and Dental Insurance.
• 401(k) plan.
• Paid vacation, paid sick time, paid holidays.
• Bring Your Own Device stipend.
• Manufacturer Purchase Programs.
• Company car.
• Free uniforms.
• Stock options plan.
• Training and development.
• Laptop & peripherals.

Compensation

$24.00 – $30.00 per hour.

Company Overview

Daisy is a national smart space installation and services company that simplifies smart home and office technology to make it work optimally, solving one of the biggest in‑home problems today and bringing more joy into the lives of our clients.

Company Purpose/Mission

• Our Mission – To enhance the human experience through smart spaces.
• Our Vision – To be the most beloved brand in technology services.

Company Values

• Delight – We seek to go beyond satisfaction, consistently bringing magical experiences and fulfillment to those we serve.
• Accountability – We are responsible, transparent, and committed to delivering on our promises.
• Innovation – We consistently offer creative solutions to meet & exceed the evolving needs of our clients, franchisees, and each other.
• Service – We have an unwavering commitment to serve our clients, franchisees, and each other to build enduring partnerships.
• You – We put relationships first. Whether you are a client, franchisee, trade partner, or our newest team member, we value you, your unique background, experience, and perspective.

Additional Information

We are a smoke, alcohol, and drug‑free environment. This includes our buildings, vehicles, and job sites and/or when wearing our apparel.

We are an equal‑opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.