Core Technology Senior Engineer II

Vertex Pharmaceuticals Incorporated; Boston (MA); Hybrid; USD 100,000 - 140,000; Full time

Job summary

Vertex Pharmaceuticals Incorporated in Boston seeks a Sr. AV Conference and Events Technologies Platforms Administrator to deliver an exceptional global audio/visual, videoconferencing, live event, webcast, and collaboration experience for Vertexians in hybrid and in-office environments.

The role serves as the primary SME for Vertex's enterprise collaboration ecosystem, responsible for health, security, lifecycle management, integrations, analytics, and optimization of meeting room systems and

Qualifications

• Bachelor's degree in Engineering, IT, or related field.
• 5+ years supporting enterprise AV and videoconferencing.
• Experience with Zoom, Teams, or Webex administration.

Responsibilities

• Administer and support enterprise collaboration, videoconferencing, and webcast platforms globally.
• Own lifecycle and health of conference room and event tech ecosystem.
• Provide high-touch technical leadership for executive meetings and live events.
• Manage content capabilities including recording, transcription, AI summaries, and searchable content.
• Serve as Tier 3 escalation for complex collaboration, AV, and webcast incidents.
• Develop standards, runbooks, and training materials for global use.

Skills

Enterprise collaboration

AV and videoconferencing

Live event support

Education

Bachelor's degree in Engineering/IT

Tools

Zoom

Microsoft Teams

Webex

Job description

Job Description

Company Overview

Vertex is a global biotechnology company that invests in scientific innovation to create transformative medicines for people with serious diseases. Collaboration is central to how Vertexians work across offices and teams worldwide. The Digital Technology and Engineering organization delivers secure, reliable, and intuitive technology experiences that enable employees to connect, collaborate, and advance Vertex's mission.

Role Summary

The Sr. AV Conference and Events Technologies Platforms Administrator is a client-facing technical leader responsible for delivering an exceptional global audio/visual, videoconferencing, live event, webcast, and collaboration experience for Vertexians working in hybrid and in-office environments.

This role serves as the primary subject matter expert for Vertex's enterprise collaboration, conference room, event, webcast, and Unified Communications ecosystem. The individual will be responsible for the health, configuration, security, lifecycle management, integrations, analytics, and optimization of meeting room systems, live and hybrid event technologies, webcast platforms, scheduling displays, digital signage, and related collaboration tools.

Candidates with experience administering enterprise videoconferencing, webcast, Unified Communications, and collaboration platforms-including Zoom, Microsoft Teams, Webex, or comparable solutions-are encouraged to apply. This role will support and help evolve Vertex's collaboration technology ecosystem to meet the needs of a modern, technology-enabled workforce.

The successful candidate will help advance a technology-enabled workforce through modern digital workplace capabilities, including AI-enabled meeting and event experiences, intelligent collaboration features, workflow automation, platform analytics, and data-driven service improvements. This role will help evaluate, enable, and manage collaboration capabilities such as meeting summaries, transcription, recording, intelligent search, and language-based features, with appropriate attention to security, privacy, governance, reliability, accessibility, and user adoption.

Key Responsibilities

• Administer and support Vertex's enterprise collaboration, videoconferencing, Unified Communications, webcast, and event technology platforms. Manage platform configuration, licensing, user access, roles, security settings, recording controls, feature releases, and governance to provide a consistent global experience.

• Own the lifecycle and operational health of Vertex's global conference room and event technology ecosystem, including collaboration room systems, scheduling displays, integrated AV hardware, room controllers, and event-production tools. Lead provisioning, deployment, configuration, maintenance, refresh planning, firmware updates, and global standards.

• Provide high-touch technical leadership for executive meetings, town halls, webcasts, leadership communications, and other high-profile live, hybrid, and virtual events. Coordinate technical readiness reviews, speaker preparation, rehearsals, live-event support, real-time issue resolution, and post-event analysis.

• Manage meeting and event content capabilities, including recording, transcription, captioning, translation, speaker identification, AI-generated summaries, action-item extraction, and searchable on-demand content. Maintain appropriate controls for recording ownership, access, storage, retention, archival, distribution, and deletion.

• Serve as the Tier 3 escalation point for complex collaboration, AV, conference room, and webcast incidents. Proactively monitor platform health, room status, call quality, streaming quality, network performance, and hardware reliability; diagnose and resolve audio, video, connectivity, and platform issues with urgency.

• Manage integrations, identity, and automation capabilities across collaboration and business platforms, including Microsoft 365/O365, Google Workspace, Slack, Salesforce, ServiceNow, Azure AD, Okta, and other approved services. Support SSO, automated provisioning, APIs, webhooks, scripting, and workflow automation.

• Evaluate, enable, and govern AI-enabled collaboration and event capabilities, including LLM-supported summaries, intelligent meeting search, transcription, knowledge discovery, and operational automation. Partner with cybersecurity, privacy, legal, records-management, and business stakeholders to ensure responsible, secure, and compliant use.

• Develop scalable support and enablement resources for Vertexians, presenters, event stakeholders, and support teams. Create and maintain global standards, technical documentation, room and event runbooks, knowledge articles, training materials, and user guidance; use analytics, adoption data, and stakeholder feedback to continuously improve the collaboration and event experience.

Required Qualifications

• Bachelor's degree in Engineering, Information Technology, or a related field; equivalent relevant work experience may be considered.

• 5+ years of experience supporting enterprise AV, videoconferencing, Unified Communications, collaboration technology, webcast, live event, or related IT environments.

• Experience administering enterprise collaboration platforms, such as Zoom, Microsoft Teams, Webex, or comparable solutions, including user access, licensing, configuration, security, and feature management.

• Experience supporting conference room collaboration systems, integrated AV technologies, scheduling displays, and related hardware in a distributed enterprise environment.

• Experience providing technical support for live, hybrid, and virtual events, including webcasts, webinars, town halls, executive meetings