Senior Audio Visual Engineer

Sysco; Houston (TX); On-site; USD 120,000 - 150,000; Full time

Job summary

Sysco Corp. is seeking a Senior Audio Visual Engineer to lead design, implementation, and support of enterprise-grade AV and conferencing systems across our offices.

You will collaborate with product and cross-functional teams to deliver high-quality service and to own the colleague experience with AV systems. The role requires expertise in conferencing platforms (Zoom, Cisco, Webex, Teams, Neat), AV networks, and scalable global standards.

Qualifications

• Minimum 7 years designing, implementing, and supporting enterprise AV solutions.
• Experience with video conferencing, control systems, DSP, AV-over-IP, and room technologies.
• CTS, Crestron, Cisco, Microsoft certifications are a plus.

Responsibilities

• Oversee operation, maintenance, and lifecycle management of all AV equipment and systems across conference rooms, auditoriums, and collaboration spaces.
• Provide expert-level Tier 3 support for platforms including Neat, Zoom, Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions.
• Evaluate emerging AV technologies and implement global standards and best practices across locations.
• Lead AV-related projects including new installations, upgrades, and integrations with internal and external stakeholders.
• Maintain detailed documentation and provide regular reports on performance, incidents, and improvement opportunities; communicate to deployment, maintenance, service and business teams.
• Mentor junior AV engineers and technicians and support Field Sup teams and Service Desk.

Skills

Video conferencing

AV networking

Project leadership

Mentoring

Customer-focused delivery

Education

CTS-AVIXA Certification

Tools

Cisco Call Manager

Zoom

Neat

Webex

Crestron

Logitech

Job description

The Senior Audio Visual (AV) Engineer leads the design, implementation, and support of enterprise-grade AV and conferencing systems across our global corporate offices. This role is critical in ensuring seamless communication and collaboration experiences for our employees and stakeholders. The ideal candidate will have deep expertise in AV technologies, conferencing platforms, and infrastructure, with a strategic mindset to evaluate and implement new standards globally.

Collaborates with Product/Platform Owner, Business Partners and Product Team and Cross Functional Teams to deliver timely and quality Service. Owns the Sysco colleauge experience as it pertains to using the audio video systems.

• 20% Oversee the operation, maintenance, and lifecycle management of all AV equipment and systems, including conference rooms, auditoriums, and collaboration spaces.
• 10% Provide expert-level support for platforms including Neat, Zoom, Cisco Call Manager, Webex, Microsoft Teams, Crestron, and other enterprise AV solutions. Provide Tier 3 support for AV issues, including diagnostics, root cause analysis, and resolution.
• 10% Evaluate emerging AV technologies and recommend scalable solutions. Develop and implement global AV standards and best practices across all locations.
• 20% Lead AV-related projects including new installations, upgrades, and integrations. Collaborate with internal stakeholders and external vendors to ensure successful delivery.
• 10% Maintain detailed documentation of AV systems, configurations, and procedures. Provide regular reports on system performance, incidents, and improvement opportunities. Review required documentation to communicate information to deployment, maintenance, service and business teams
• 10% Actively suggests solutions to drive down technical debt
• 10% Provides mentorship to junior AV technical resources, Field Sup team members and Service Desk through the approved learning and knowledge forums.
• 10% Serve as a subject matter expert for the audio video domain related to Mergers & Acquisitions & Foldouts. Lead SME around product(s) function and works with Product Owner and Business Partners to refine requirements/functionality.

Education Required

• Certified Technology Specialist (CTS) – AVIXA or equivalent certification preferred.

Experience Required

• Minimum 7 years of experience designing, implementing, and supporting enterprise AV solutions, including video conferencing, control systems, DSP audio, AV-over-IP, and conference room technologies. Proven experience leading AV projects, producing technical documentation, and troubleshooting complex integrated AV environments.
• Expert knowledge of Cisco Call Manager, Zoom, Neat, Logitech, Webex, Microsoft Teams, Crestron, and technologies.

Technical Skills And Abilities

• Mentoring junior AV engineers and technicians.
• Ability to provide technical leadership and standards governance.
• Strong understanding of AV networking, signal flow, and integration with IT infrastructure.
• Experience with global AV deployments and standardization.
• Relevant certifications (e.g., CTS, Crestron, Cisco, Microsoft) are a plus.
• Demonstrated "agile-development" mindset with strong customer-focus & results-orientation
• Ability to excel in a fast-paced agile environment, adapt to shifting urgencies, manage multiple priorities and meet deadlines
• Excellent communication skills to effectively manage key business stakeholder relationships and where required – customer and supplier partnerships/relationships.
• Highly proficient in teamwork and collaboration skills.Knowledge of cloud security best practices, including Identity and Access Management (IAM) and compliance controls.
• Strong troubleshooting, problem-solving, and communication skills, with the ability to work effectively in a cross-functional team environment.

Physical Demands

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job. Position requires sitting for long periods but also the physical ability to travel to remote data centers or OpSites, read and apply labels, climb ladders, lift equipment and work in tight and loud spaces.