AV/IT Support Specialist

OSI Digital, Inc.; Orange (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

OSI Digital, Inc. is seeking an AV/IT Support Specialist to install, test, and troubleshoot AV and VTC systems onsite in Orange County, CA.

The role includes live meeting support, room setup, and proactive maintenance in a professional enterprise environment. The ideal candidate will have hands-on expertise with Crestron, Biamp/Tesira, Logitech, and Jamf, plus experience supporting Windows and macOS devices.

Qualifications

• Hands-on AV/IT support and troubleshooting in a professional environment.
• Experience with live meeting and event support, setup and real-time troubleshooting.
• Familiarity with enterprise AV tech and products (Crestron, Logitech, Biamp/Tesira).
• Experience supporting Windows and macOS devices, peripherals, and networks.

Responsibilities

• Install, test, maintain, and troubleshoot AV and VTC systems.
• Provide live meeting and event support including setup and monitoring.
• Troubleshoot and resolve AV/IT incidents via ticketing system.
• Support teams using Microsoft Teams Rooms and Zoom Rooms.
• Deliver VIP/Executive white-glove support for senior stakeholders.
• Identify improvements to AV support processes and user experience.

Skills

AV/IT troubleshooting

Teams Rooms

Zoom Rooms

VIP/Executive support

Windows/macOS support

Education

Bachelor’s degree in IT/AV

Tools

Crestron

Biamp/Tesira

Logitech

Jamf

Job description

Job Title: AV/IT Support Specialist

Type: Contract

Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications

• Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
• ITIL Foundation certification is a plus.