AV/IT Support Specialist

OSI Digital; California (MO); On-site; USD 55,000 - 83,000; Part time

Job summary

OSI Digital seeks an AV/IT Support Specialist for an onsite contract in Orange County, CA. You will install, test, and maintain AV/VTC systems and provide live support for meetings and events.

You will support Teams Rooms and Zoom Rooms, deliver VIP executive support, and work with Crestron, Logitech, and Biamp/Tesira platforms. A 5+ year background in AV/IT is preferred, with related certifications a plus.

Qualifications

• Hands-on experience installing, testing, maintaining, and troubleshooting AV and VTC systems.
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment
• Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues
• Respond to and resolve AV/IT incidents and service requests through the ticketing system
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support
• 5+ years of relevant AV, IT support, or related technical experience preferred
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required
• ITIL Foundation certification is a plus

Responsibilities

• Install, test, and troubleshoot AV and VTC systems.
• Provide live support for meetings and events.
• Support Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics and maintenance of AV equipment.
• Provide executive-level, VIP white-glove support.
• Troubleshoot audio, video, display, and connectivity issues.
• Respond to incidents via ticketing system.
• Assist with AV design principles and room configurations.
• Support Windows and macOS devices and peripherals.
• Identify improvements in AV support processes and user experience.

Skills

AV/IT support

Executive support

Meeting tech setup

Teams Rooms / Zoom Rooms

Customer service

Windows/macOS

Education

Bachelor’s degree in IT, Audio Visual Technology, Computer Science

CompTIA A+

AVIXA CTS

Tools

Crestron

Logitech

Biamp/Tesira

Jamf endpoint management

Job description

Job Title: AV/IT Support Specialist

Type: Contract

Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications

• Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment
• Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues
• Respond to and resolve AV/IT incidents and service requests through the ticketing system
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support
• 5+ years of relevant AV, IT support, or related technical experience preferred
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required
• ITIL Foundation certification is a plus