AV IT Support Specialist

Prophecy Technologies; Fountain Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

Prophecy Technologies in Fountain Valley, CA provides hands-on AV/IT support for live meetings and events, including setup, monitoring, and real-time troubleshooting of AV and VTC systems.

The role emphasizes supporting Microsoft Teams Rooms and Zoom Rooms, with familiarity of Crestron, Logitech, Biamp/Tesira, and Jamf for enterprise devices. Strong communication and executive-facing service are essential.

Qualifications

• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or related field preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications preferred but not required.
• ITIL Foundation certification is a plus.

Responsibilities

• Hands-on experience installing, testing, maintaining, and troubleshooting AV and VTC systems.
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.

Skills

AV support

IT support

Troubleshooting

Executive support

Customer service

Education

Bachelor's degree in IT or related field

Tools

Crestron

Logitech

Biamp/Tesira

Jamf

Windows/macOS

Job description

• Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
• Provide live meeting and event support, including setup, monitoring, and real-time troubleshooting.
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Experience providing VIP/Executive White-Glove Support, with the ability to professionally support senior executives and high-visibility meetings.
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
• ITIL Foundation certification is a plus.