AV/IT Support Specialist

Socket.dev; California (MO); On-site; USD 55,000 - 96,000; Full time

Job summary

Socket.dev in Orange County, CA seeks an AV/IT Support Specialist for a contract role on site. You will install, test, and maintain AV/VTC systems, provide live meeting support, and ensure smooth executive meetings with VIP service.

Proficiency with Teams Rooms, Zoom Rooms, and enterprise Apple/Windows devices is required. You will troubleshoot audio, video, and connectivity issues, handle incidents via ticketing, and contribute to continuous improvement in AV support processes for

Qualifications

• Hands-on AV/VTC setup, testing, and troubleshooting.
• Provide live meeting and event support with setup and monitoring.
• Experience with Teams Rooms and Zoom Rooms in enterprise environments.
• VIP/Executive white-glove support for senior meetings.
• Professionally support Windows and macOS devices in an enterprise.
• Familiarity with AV design principles and room configurations.
• 5+ years of AV/IT experience preferred.
• Bachelor’s degree preferred; certifications welcome.

Responsibilities

• Install, test, maintain, and troubleshoot AV and VTC systems.
• Provide live meeting and event support, including setup and real-time troubleshooting.
• Troubleshoot audio, video, display, mic, camera, and conferencing issues.
• Respond to incidents and service requests via ticketing system.
• Support and optimize Teams Rooms and Zoom Rooms deployments.
• Maintain system health checks and preventive diagnostics.
• Deliver executive-facing support with a professional presence.

Skills

AV systems

VTC systems

Live meeting support

Microsoft Teams Rooms

Zoom Rooms

VIP support

Executive support

Windows and macOS

Jamf management

ITIL knowledge

Communication skills

Education

Bachelor's degree

Tools

Crestron

Logitech

Biamp/Tesira

Jamf

Job description

Job Title: AV/IT Support Specialist

Type: Contract

Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications

• Hands‑on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
• Provide live meeting and event support, including setup, monitoring, and real‑time troubleshooting.
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Experience providing VIP/Executive White‑Glove Support, with the ability to professionally support senior executives and high‑visibility meetings.
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira, or similar platforms.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
• Experience supporting Windows and macOS devices, including troubleshooting hardware, software, peripherals, and connectivity issues.
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive‑facing support.
• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
• ITIL Foundation certification is a plus.