AV/IT Support Specialist

OSI Digital; Town of Florida (NY); On-site; USD 85,000 - 105,000; Full time

Job summary

OSI Digital is seeking an AV/IT Support Specialist to provide on-site contract support in Orange County, CA. You will install, test, maintain AV and VTC systems, support live meetings, and troubleshoot hardware and software.

The role includes VIP/executive white-glove support, familiarity with Crestron, Logitech, Biamp/Tesira, and Apple devices managed via Jamf. Strong communication and incident response skills are essential.

Qualifications

• Hands-on experience installing, testing, maintaining, and troubleshooting AV and VTC systems.
• Experience providing live meeting and event support, including setup and real-time troubleshooting.
• Strong experience with Microsoft Teams Rooms and Zoom Rooms.
• Proficient in preventive diagnostics and system health checks for AV equipment.
• VIP/executive white-glove support for senior executives and high-visibility meetings.
• Familiarity with Crestron, Logitech, Biamp/Tesira, or similar platforms.
• Ability to troubleshoot audio, video, display, microphone, camera, and connectivity issues.
• Experience with Windows and macOS devices; Jamf in an enterprise environment is a plus.

Responsibilities

• Install, test, and maintain AV and VTC systems for meetings and events.
• Provide live support for meetings, including setup, monitoring, and troubleshooting.
• Resolve AV/IT incidents via the ticketing system in a timely manner.
• Support VIP/executive meetings with professional, discreet service.
• Assist with AV design principles, room configurations, and conferencing tech.

Skills

AV systems

VTC systems

VIP support

Windows

macOS

Executive support

Education

Bachelor’s degree preferred

Tools

Crestron

Logitech

Biamp Tesira

Jamf

Microsoft Teams Rooms

Zoom Rooms

Job description

Job Title: AV/IT Support Specialist
Type: Contract
Location: Orange County, CA – 5 Days Onsite

Responsibilities & Qualifications

• Hands-on experience installing, testing, maintaining, and troubleshooting Audio Visual (AV) and Video Teleconferencing (VTC) systems.
• Provide live meeting and event support , including setup, monitoring, and real-time troubleshooting.
• Strong experience supporting and optimizing Microsoft Teams Rooms and Zoom Rooms.
• Perform preventive diagnostics, system health checks, troubleshooting, and maintenance of AV equipment.
• Experience providing VIP/Executive White-Glove Support , with the ability to professionally support senior executives and high-visibility meetings.
• Familiarity with enterprise AV technologies and products such as Crestron, Logitech, Biamp/Tesira , or similar platforms.
• Troubleshoot audio, video, display, microphone, camera, connectivity, and conferencing issues.
• Respond to and resolve AV/IT incidents and service requests through the ticketing system.
• Working knowledge of AV design principles, signal flow, room configurations, and conferencing technologies.
• Experience supporting Windows and macOS devices , including troubleshooting hardware, software, peripherals, and connectivity issues.
• Experience with Apple laptops, iPads, macOS, and Jamf endpoint management in an enterprise environment is a plus.
• Identify opportunities for continuous improvement in AV support processes, technology, and user experience.
• Strong communication, customer service, and interpersonal skills, with a professional presence appropriate for executive-facing support.
• 5+ years of relevant AV, IT support, or related technical experience preferred.
• Bachelor’s degree in IT, Audio Visual Technology, Computer Science, or a related field is preferred but not required.
• CompTIA A+, Microsoft, AVIXA CTS, Crestron, Biamp, or other relevant technical certifications are preferred but not required.
• ITIL Foundation certification is a plus.