AV Support Technician

Accenture Federal Services; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Accenture Federal Services in Arlington, VA is seeking an A/V Operations professional to maintain and optimize critical A/V systems across offices. You will troubleshoot, install, and support connections, collaborating with team members and stakeholders to keep communications uptime high.

Qualified candidates have 1+ year experience with Microsoft Teams and Teams Rooms, knowledge of vendor hardware (Crestron, QSC, Extron, Biamp, Shure), and US citizenship.

Qualifications

• 1+ years Experience using and supporting Microsoft Teams.
• 1+ years Experience supporting Microsoft Teams Rooms (MTR).
• 1+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware.

Responsibilities

• Assist A/V users with connecting to and using A/V systems.
• Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance.
• Move and installing A/V equipment between rooms, ensuring all connections are present and working properly.
• Work with vendors during installations and service calls.

Skills

Microsoft Teams

Microsoft Teams Rooms

Crestron

QSC

Extron

Biamp

Shure hardware

US Citizenship

Tools

ServiceNow

Job description

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people.Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

As an A/V Operations professional, you will play a pivotal role in maintaining and optimizing the infrastructure that keeps critical A/V systems running smoothly in all offices. We are seeking a motivated and detail-oriented individual to join our team in this critical capacity.

Your day-to-day responsibilities will include collaboration with team members and stakeholders and problem-solving, to address challenges in real-time, requiring a personable approach and strong communication skills. Your ability to adapt to dynamic environments and provide flexibility in your work will be key to your success in this role.

The Work

• Assist A/V users with connecting to and using A/V systems
• Troubleshooting A/V issues, diagnosing problems, and implementing solutions to maintain uptime and performance
• Move and installing A/V equipment between rooms, ensuring all connections are present and working properly
• Work with vendors during installations and service calls.

What You Need

• 1+ years Experience using and supporting Microsoft Teams
• 1+ years Experience supporting Microsoft Teams Rooms (MTR)
• 1+ years Experience supporting Crestron, QSC, Extron, Biamp, and Shure hardware
• Must be a US Citizen.

Bonus if you have

• Experience with other video conference applications such as Zoom, Google Meets, etc.
• Experience using ServiceNow
• Eagerness to learn new A/V technologies, tools and methodologies
• Experience with networking technologies is a plus

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota