AV & IT Operations Engineer — Conference Rooms & VC

OpenAI; San Francisco (CA); On-site; USD 187,000 - 207,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with employer match

Paid parental leave

Paid time off

Job summary

OpenAI in San Francisco is seeking an IT Audiovisual Operations Engineer to oversee conference room AV, video conferencing, digital signage, and related ITAV systems.

This is an in-office role requiring 5 days per week in San Francisco, with up to 30% travel to support ITAV systems. International travel is also required. You will partner with vendors and IT teams to ensure reliable operation and continuous improvements.

Qualifications

• 5+ years of enterprise AV implementation and troubleshooting experience.
• Hands-on with conference hardware from Logitech, Cisco, QSYS and Google Meet.
• Configuring, administering, and troubleshooting video conferencing platforms (Meet/Zoom/Teams).
• Experience working with support vendors to diagnose escalations and document resolutions.
• Experience with AV services, monitoring, software updates and recovery.
• Strong networking knowledge for AV connectivity and cross-team collaboration.
• Experience with AV over IP technologies (Q-LAN, Dante, NDI).

Responsibilities

• Set up, configure, administer, and maintain conference room AV and related systems.
• Resolve vendor escalations, own diagnosis and service restoration.
• Manage installation scope for office builds, moves, and changes per standards.
• Bridge vendors and ITAV Engineering, provide clear diagnostic evidence.
• Execute software updates, configuration changes, and equipment replacements.
• Validate readiness for new/upgraded systems including access and documentation.
• Investigate recurring failures and drive lasting improvements with engineering.
• Maintain runbooks, train vendors and support technicians on tasks and escalations.
• Partner with IT Systems Operations on identity/access and with Workplace on training.
• Build and improve AI/agentic workflows for repeatable administration and automation.

Skills

Enterprise AV systems

Video conferencing platforms

Vendor support

AV/workplace tech services

Enterprise networking

Room booking tech

AV over IP

Q-SYS

AV build standards

IT ticketing

Scripting/automation

Tools

Logitech

Cisco

QSYS

Google Meet

Zoom

Microsoft Teams

Dante

NDI

Q-LAN

Job description

OpenAI in San Francisco is seeking an IT Audiovisual Operations Engineer to oversee conference room AV, video conferencing, digital signage, and related ITAV systems.

This is an in-office role requiring 5 days per week in San Francisco, with up to 30% travel to support ITAV systems. International travel is also required. You will partner with vendors and IT teams to ensure reliable operation and continuous improvements.