IT Audiovisual Operations Engineer

We Love AI Jobs; San Francisco (CA); Hybrid; USD 187,000 - 207,000; Full time

Job summary

OpenAI is seeking an IT AV Operations Engineer to administer and troubleshoot conference room AV, video conferencing, and related ITAV systems in our San Francisco office. The role includes coordinating with vendors, supporting office builds, and developing AI-driven workflows to automate routine tasks.

You will travel 30% and work in a hybrid model. Strong experience with Logitech, Cisco, Q-SYS, Google Meet, Zoom, and Microsoft Teams is required, along with enterprise networking knowledge.

Qualifications

• 5+ years of experience implementing and troubleshooting enterprise AV systems (installation, commissioning, and operating from technical designs).
• Hands-on experience with conferencing hardware and software ecosystems (Logitech, Cisco, QSYS, Google Meet).
• Strong knowledge of enterprise networking basics (IP, VLANs, DNS, DHCP, multicast).

Responsibilities

• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, and digital signage.
• Resolve vendor escalations with internal admin access and ensure remediation and service restoration.
• Manage office builds, refreshes, and moves with ITAV standards for installation and commissioning.
• Create and maintain runbooks, document changes, and train vendors on approved tasks and escalation paths.
• Build, operate, and improve AI and agentic workflows for repeatable administration and troubleshooting.

Skills

Logitech

Cisco

Q-SYS

Google Meet

Zoom

Microsoft Teams

Enterprise networking

Python

Job description

# IT Audiovisual Operations EngineerOpenAISan Francisco (Hybrid)Full-time$187,000 – $207,000 / yearUpload your resume once and Scout applies for youApply with ScoutShare this job:LinkedInXSave imageThe IT Audiovisual Operations Engineer maintains OpenAI’s conference-room AV, video conferencing, signage, and related workplace systems. The role resolves technical escalations, supports office installations, and develops AI and agentic workflows to automate repeatable operations; it requires five days a week in the San Francisco office and frequent travel.* Full-time* On-site* 5+ years### Skills and expertiseLogitechCiscoQ-SYSGoogle MeetZoomMicrosoft TeamsEnterprise networkingPython### Key responsibilities* Configure, maintain, and troubleshoot conference-room AV and video-conferencing systems.* Own vendor escalations and verify remediation, service restoration, and operational readiness.* Build and improve AI workflows for repeatable administration, configuration checks, and troubleshooting.## How this job comparesCompared with 522 open senior infrastructure jobs on October 10, 2026.Pay: This job pays $187K to $207K a year. The 183 open senior infrastructure jobs that publish US pay start at $170K on average, so this job starts about 10% higher.Similar open jobs: We Love AI Jobs lists 522 open senior infrastructure jobs at 190 companies.Remote work: This job is hybrid. 111 of the 522 senior infrastructure jobs (21%) are remote.AI in this role: Medium. The role uses AI tools and works with AI systems as a regular part of the job. The core role is IT audiovisual operations, but it also includes building and operating AI and agentic workflows for routine administration and troubleshooting. This makes AI a recurring part of the work rather than its primary focus.## Full descriptionAbout the TeamOpenAI’s IT organization supports the mission of deploying artificial general intelligence (AGI) for the benefit of all. Our team is committed to providing seamless technological support and solutions to ensure that all OpenAI employees are well-equipped and connected. This enables them to contribute effectively towards our AI research, corporate operations and product initiatives.About the RoleAs an ITAV Operations Engineer at OpenAI, you will administer and troubleshoot conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems. You will serve as the technical bridge between our support vendors and ITAV Engineering, resolving escalations that require internal access, administrative permissions, or deeper technical investigation. You will maintain reliable configurations, execute changes using established standards, and turn recurring issues into improvements to systems, documentation, and automationThis is an in-office role and will require 5 days a week in our San Francisco office. Travel 30% of the time to support ITAV systems, technical changes, and operational readiness. International travel is required.In this role, you will:• Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.• Resolve vendor escalations that require internal administrative access or technical expertise, owning diagnosis, remediation, and verification of service restoration.• Manage assigned ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes using established standards, and verify that completed systems are ready for ongoing operation.• Serve as the technical bridge between vendors and ITAV Engineering, providing clear diagnostic evidence and escalating issues that require changes to system designs or engineering standards.• Execute software updates, configuration changes, equipment replacements, and conferencing move/add/change requests using established standards and recovery procedures.• Validate operational readiness for new or upgraded systems, including configuration, monitoring, administrative access, documentation, and support handoffs.• Investigate recurring failures and work with ITAV Engineering to implement and validate lasting improvements.• Maintain runbooks and recovery procedures, and train vendors and support technicians on approved tasks, access boundaries, and escalation requirements.• Partner with IT Systems Operations on identity and access, and with Workplace and content owners on service requirements and user training.• Build, operate, and improve AI and agentic workflows for repeatable administration, configuration checks, and troubleshooting; validate results, handle failures, and measure reductions in manual effort.You might thrive in this role if you have:• 5+ years of experience implementing and troubleshooting enterprise AV systems, including installation, commissioning, and working from technical designs; hands-on experience with Logitech, Cisco, QSYS and Google Meet conferencing hardware.• Hands-on expertise configuring, administering, and troubleshooting video conferencing platforms such as Google Meet, Zoom, and Microsoft Teams.• Experience working with support vendors to diagnose escalated issues, perform administrative actions outside vendor permissions, and document verified resolutions.• Experience administering AV or workplace technology services, including configuration, monitoring, software updates, and recovery, as well as migrating video conferencing platforms.• Practical knowledge of enterprise networking, including IP addressing, VLANs, DNS, DHCP, and multicast, sufficient to diagnose AV connectivity and work effectively with Network Engineering.• Experience configuring and troubleshooting wayfinding and conference room booking hardware, software, and room-resource integrations.• Experience deploying and troubleshooting AV over IP, including Q-LAN, Dante, and NDI.• Experience configuring and troubleshooting systems in the Q-SYS control ecosystem.• Experience applying AV build standards, validating system performance, and maintaining clear configuration and support documentation.• Experience using IT ticketing systems to prioritize technical escalations, communicate with users and partner teams, and meet agreed support expectations.