AV/IT Onsite Support Tech II — Growth & PTO Benefits

Avidex; Fremont (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k) with employer match

PTO 120 hours (accrued)

10 paid holidays

Volunteer time off (8 hours)

Job summary

Avidex is seeking an Audiovisual (AV) Onsite Maintenance Support Technician - II to join our Fremont team. This role provides hands-on AV/IT support, troubleshooting, and preventive maintenance at customer sites, ensuring reliable operation during meetings, conferences, and events.

As part of the Service & Support team, you will assist with setup, operation, and tear-down of AV/IT systems, coordinate resources, and document service activities.

Qualifications

• 2+ years of technical or onsite support experience in the AV/IT industry.
• AVIXA CTS certification or ability to obtain within one year.
• Working knowledge of Windows and Apple environments and computer networking.
• Experience operating, troubleshooting, and maintaining integrated AV/IT systems.
• Experience using AV/IT hand tools, test equipment, and related software.

Responsibilities

• Provide onsite AV/IT support for meetings, conferences, and events, including setup, operation, and tear-down.
• Troubleshoot, test, repair, and adjust integrated AV/IT and control systems.
• Coordinate AV resources for scheduled events and last-minute support requests.
• Perform preventive maintenance and document system issues, repairs, and resolutions.
• Review and manage open support tickets and service requests.
• Provide technical assistance to team members as needed.
• Maintain accurate service documentation, timesheets, expense reports, and parts records.
• Follow company and customer safety requirements.
• Perform other duties as assigned.

Skills

AV/IT systems support

Technical troubleshooting

Audio/Video/Control systems

Computers and networking

Preventive maintenance

Event support

Documentation and reporting

Communication

Time management

Tools

Windows environments

Mac environments

Networking basics

Job description

Avidex is seeking an Audiovisual (AV) Onsite Maintenance Support Technician - II to join our Fremont team. This role provides hands-on AV/IT support, troubleshooting, and preventive maintenance at customer sites, ensuring reliable operation during meetings, conferences, and events.

As part of the Service & Support team, you will assist with setup, operation, and tear-down of AV/IT systems, coordinate resources, and document service activities.