On-Site AV Technician I — Elevate Every Meeting

VersaTech, Inc.; Silver Spring (MD); On-site; USD 41,000 - 53,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) with employer matching

Job summary

VersaTech, Inc. seeks an Audio-Visual Technician I to support conference rooms and collaboration spaces, ensuring readiness for in-person, hybrid, and virtual meetings. You will perform first-level troubleshooting, set up rooms, and assist presenters with platforms like Teams and Zoom.

This on-site role emphasizes customer service, equipment readiness, and a clear path for growth to AV2 and Meeting Production Specialist, with benefits including PTO, holidays, and a defined career path.

Qualifications

• 1–3 years of experience in AV technology, meeting support, IT help desk, or a related field.
• Working knowledge of most of the following: displays and projectors, audio mixers and DSPs, microphones, PTZ cameras, Cisco and Poly video conferencing systems, touch-panel control systems, and AV networking basics.
• Familiarity with Microsoft Teams and Zoom meetings.
• Audio Visual Technician (AVT) certification, or willingness to obtain it, required.
• Must be able to obtain and maintain the security clearance required by the assigned contract (for example, Public Trust); see Security Clearance.
• Professional, positive attitude in a fast-paced, sometimes high-pressure environment.

Responsibilities

• Open assigned conference rooms and meeting spaces each morning: power up and test displays, control panels, audio, cameras, and presentation connectivity.
• Check unoccupied rooms throughout the day; straighten equipment and furniture, confirm systems work, and report deficiencies.
• Close rooms at end of day, restore standard configuration, shut down equipment as required, and log open issues.
• Prepare rooms for scheduled meetings: arrange furniture, set microphones and displays, load presentations, and set PTZ camera presets.
• Start and configure room-based Microsoft Teams, Zoom, and other approved platforms; verify audio, video, and content sharing.
• Help organizers and presenters at start-up: admit remote attendees, manage waiting rooms, and assign presenter privileges as directed.
• Stay until the meeting is running, then return to the help desk or assigned area and respond promptly to support calls.
• Reset rooms after meetings for the next user.
• Perform first-level troubleshooting on displays, projectors, audio, microphones, cameras, control panels, and collaboration software.
• Escalate unresolved or recurring problems to the AV2, MPS, or Operations Manager, with clear notes on what was tried.
• Document issues and actions in the ticketing system or operations log.
• Deliver courteous, professional service to meeting organizers, presenters, and attendees.
• Clarify meeting needs with customers and event coordinators.
• Maintain reports, logs, and equipment inventory as assigned.
• Keep equipment clean, organized, and stored correctly.
• Show customers how to use room systems for basic meetings.

Job description

VersaTech, Inc. seeks an Audio-Visual Technician I to support conference rooms and collaboration spaces, ensuring readiness for in-person, hybrid, and virtual meetings. You will perform first-level troubleshooting, set up rooms, and assist presenters with platforms like Teams and Zoom.

This on-site role emphasizes customer service, equipment readiness, and a clear path for growth to AV2 and Meeting Production Specialist, with benefits including PTO, holidays, and a defined career path.