AUTOTIVE SERVICE ADVISOR

Kahlig Auto Group; San Antonio (TX); Sur place; USD 35 000 - 52 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision Insurance

401K Retirement Savings Plan

PTO

Discounts on vehicle purchases

Advancement opportunities for high-per

Competitive salary

Résumé du poste

Kahlig Auto Group in San Antonio, TX seeks a Service Advisor to be the face of the service department. You will greet customers, capture repair needs, and collaborate with technicians to keep clients informed on progress, times, and estimates.

You’ll focus on accurate estimates, clear explanations of costs, and maintaining high CSI scores while upselling services through respectful, low-pressure conversations. A supportive team and growth opportunities are offered.

Qualifications

• Outstanding customer service skills.
• A positive attitude.
• Previous experience in a similar role is desirable.

Responsabilités

• Greet customers with a friendly approach and establish repair needs.
• Act as liaison between customers and service technicians to communicate progress.
• Provide accurate repair and maintenance estimates.
• Keep customers updated on repair times, estimates, and pickup readiness.
• Upsell additional services using low-pressure methods.
• Review repairs and explain costs clearly to customers.
• Maintain CSI scores by following dealership standards.

Connaissances

Customer service

Positive attitude

Communication

Relationship building

Description du poste

Service Advisor

Our Service Advisors are the face of our service department. As the premeir Mazda dealer in South Texas, 19 time Presidents Club winner, you will work the best. You build relationships that last a lifetime! That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress daily, and notifying customers when vehicles are ready for pick up
• Send and review technician video's with every customer
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining exceptional Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

• A competitive salary
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO
• Discounts on vehicle purchases
• Advancement opportunities for high performers

The requirements:

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable

About our Dealership

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company. All applicants will be screened prior to hire.