AUTOMOTIVE SERVICE ADVISOR

Kahlig Auto Group; San Antonio (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K Retirement Savings Plan

Paid Time Off

Vehicle purchase discounts

Advancement opportunities

Job summary

Kahlig Auto Group in Texas is seeking a Service Advisor to be the face of our service department. You will greet customers, translate needs into actionable repair requests, and liaise with technicians to keep customers informed on timelines, estimates, and completion status.

The role emphasizes upselling services with integrity, clear explanations of repairs, and maintaining exceptional customer satisfaction.

Qualifications

• Excellent customer service skills and phone etiquette.
• Positive attitude and professional demeanor in all interactions.
• Prior experience in a similar service-advisor role is desirable but not required.

Responsibilities

• Greet customers and assess service needs with a friendly, professional approach.
• Explain repairs and estimates clearly to customers; answer questions and address concerns.
• Coordinate between customers and service technicians to ensure timely updates.
• Upsell services where appropriate without pressuring customers.
• Monitor repair progress and notify customers when vehicles are ready for pickup.
• Review and discuss technician recommendations and costs with customers.
• Maintain high CSI scores by providing consistent, courteous service.

Skills

Customer service

Positive attitude

Dealership experience

Job description

Service Advisor -

Our Service Advisors are the face of our service department. As the premeir Mazda dealer in South Texas, 19 time Presidents Club winner, you will work the best. You build relationships that last a lifetime! That means greeting every customer with a smile and using your customer driven personality to understand their repair needs while making them feel confident that these repair needs will be met. You’ll also act as the liaison between the customer and our Service Technicians, ensuring you are keeping the customer up to date on repair times, estimates, and when the vehicle is ready for pick up.

On a typical day, this will include:

• Upselling additional services using low pressure, high integrity methods
• Providing accurate repair/maintenance estimates
• Adhering to policies on vehicle care and operation
• Following up on each repair, keeping customers informed of progress daily, and notifying customers when vehicles are ready for pick up
• Send and review technician video's with every customer
• Reviewing and explaining repairs and associated costs with customers
• Handling minor customer concerns and complaints and keeping the Service Manager informed of potential issues
• Maintaining exceptional Customer Satisfaction Index (CSI) scores in accordance with dealership standards

The Rewards:

• A competitive salary
• A great working environment where you’ll be supported by a team of professionals
• Medical, Dental & Vision Insurance
• 401K Retirement Savings Plan
• PTO
• Discounts on vehicle purchases
• Advancement opportunities for high performers

Requirements

• Outstanding customer service skills
• A positive attitude
• Previous experience in a similar role would be highly desirable

About our Dealership

Kahlig Auto Group is an industry leading automotive retailer comprised of 10 auto dealerships in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company. All applicants will be screened prior to hire.