Mazda Service Advisor

Ourisman Mazda; Maryland City (MD); On-site; USD 54,000 - 84,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) + Life Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

Company Holidays

Job summary

Ourisman Mazda in Maryland City is seeking a Service Advisor to connect guests with the service team, listen to concerns, and translate needs into clear repair orders for technicians. You'll greet customers, present written estimates, and secure authorization before work begins.

During visits you’ll provide timely updates, adjust expectations when timelines shift, document labor and parts, and help grow the business by recommending dealership services and products that enhance ownership

Qualifications

• Prior Service Advisor (or similar automotive) experience preferred.
• Strong communication, organization, and customer-first mindset.
• Comfort with automotive service software and Microsoft Office.
• Working knowledge of basic vehicle systems and repair processes.

Responsibilities

• Greet guests and connect them with the service team to address maintenance needs.
• Translate concerns into clear repair orders for technicians and provide written estimates.
• Secure authorization before work begins and update guests on progress.
• Document interactions, labor, and parts throughout the visit and adjust timelines as needed.
• Promote dealership services and products to enhance ownership experience.

Skills

Customer-first mindset

Strong communication

Organization

Software proficiency

Tools

Automotive service software

Microsoft Office

Job description

Our Mindset

Here's to those who think differently. The ones who think that a car dealership's first priority should be the guest. Such a candid idea could only come from Ourisman. Because we're forward thinking, just like the communities we serve. Individuals who won't be constrained by how things "have always been done", but instead strive to do things "how they could be done" and "how they should be done." It is a philosophy we have infused into every fabric of our dealerships, from the bottom up, in every department, and in every Ourisman team member. Changing the way we all think about car buying is just the beginning.

The Opportunity

As a Service Advisor, you'll connect guests with our service team so vehicle maintenance and repairs are explained clearly, approved confidently, and completed accurately. You'll greet customers, listen to concerns, and translate needs into clear repair orders for technicians. You'll recommend appropriate services, provide written estimates, and secure authorization before work begins. Throughout the visit, you'll give timely updates, adjust expectations when timelines change, and document interactions, labor, and parts. You'll also help grow the business by promoting dealership services and products that improve ownership experience.

Required skills/experience

• Prior Service Advisor (or similar automotive) experience preferred
• Strong communication, organization, and customer-first mindset
• Comfort with automotive service software and Microsoft Office
• Working knowledge of basic vehicle systems and repair processes

A Typical Shift

You start by checking the day's appointments, then welcome guests as they arrive and set expectations for the visit. Between conversations, you move from the drive to your workstation to review notes, line up approvals, and keep details organized. As the shop progresses, you touch base with technicians, relay updates in plain language, and adjust promised times when needed. You'll balance quick questions, phone calls, and follow-ups, making sure each guest knows what's happening next. By day's end, you close out paperwork, confirm completed work, and tee up tomorrow's schedule so the next morning runs smoothly.

Your Compensation and Benefits

• Competitive salary: $54,000/year base + commission (commission potential up to $30,000/year)
• Medical, Dental, and Vision insurance
• 401(k) - Life Insurance
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Paid Time Off
• Company Holidays