Automotive Service Advisor: Customer Experience Pro

Charlie Clark; Brownsville, Northern (TX, KY); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Life insurance

Opportunities for advancement

Paid time off

Vision insurance

Job summary

Charlie Clark Auto Group is seeking a Service Advisor for our Texas dealership. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met with confidence.

Responsibilities include communicating repair needs, providing estimates, selling extended warranties, and maintaining CSI scores. A high school diploma and a valid Texas driver license are required; 1–3 months of related experience preferred.

Qualifications

• High school diploma or GED required; equivalent experience considered.
• 1 to 3 months of related experience and/or training.
• Valid Texas Driver License.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to policies on vehicle care and operation
• Follow up on each repair and keep customers informed of progress
• Sell and manage extended warranties
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Skills

Greeting customers

Liaison between customers and service\

Education

High school diploma or GED

Valid Texas Driver License

Job description

Charlie Clark Auto Group is seeking a Service Advisor for our Texas dealership. You will greet guests, schedule appointments, and act as the liaison between customers and service technicians to ensure their needs are met with confidence.

Responsibilities include communicating repair needs, providing estimates, selling extended warranties, and maintaining CSI scores. A high school diploma and a valid Texas driver license are required; 1–3 months of related experience preferred.