Autonomous Vehicle Triage Specialist

HireArt; Ann Arbor (MI); On-site; USD 39,000 - 58,000; Full time

Benefits offered by this job

Pre-tax commuter benefits

Employer (HireArt) Subsidized healthca

Flexible Spending Account

Job summary

HireArt is recruiting an Autonomous Vehicle Triage Specialist in Ann Arbor, MI to triage and troubleshoot issues reported by vehicle operators and engineers, keeping fleet operations running smoothly on the road.

In this full‑time, onsite contract role, you will capture incidents, perform first‑level triage, escalate to engineers, update tickets and documentation, and provide regular fleet status reports to operations teams.

Qualifications

• 2+ years in a technical role or holds a technical degree.
• Experience troubleshooting hardware and computer issues.
• Accurate data entry with strong attention to detail.

Responsibilities

• Triage issues reported by vehicle operators and engineers.
• Perform first-line troubleshooting to keep operations running.
• Escalate complex issues to engineers and support teams.
• Update and maintain issue tickets and docs.
• Provide fleet status reports and issue trend insights to operations.

Skills

Technical experience

Hardware troubleshooting

Data entry

Attention to detail

Education

Technical degree or equivalent

Tools

Slack

Jira

Confluence

Google Workspace

Linux

Job description

Expected compensation: 35.00 USD Per Hour

HireArt is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators.

In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

Shifts Available

AM Shift: Monday – Friday (6:00 AM – 2:30 PM)

PM Shift: Monday – Friday (2:00 PM – 10:30 PM)

Training schedule:

The first 2-3 weeks will follow a Monday-Friday, 9:00 AM - 5:30 PM schedule.

As An Autonomous Vehicle Triage Specialist, You'll

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

Requirements

• 2+ years of technical job experience or a technical degree
• Experience with troubleshooting issues on computers or other hardware
• Experience with data entry
• Must be extremely detail-oriented

Nice-to-Have

• Experience in the following:
• Fleet Management Systems
• Linux
• Software tools/services like Slack, Jira, and Confluence
• Google Workspace
• Autonomous vehicles or automotive work

Benefits

• Pre-tax commuter benefits
• Employer (HireArt) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package

Commitment

This is a full-time, ongoing contract position staffed via HireArt. It is onsite and available to candidates local to the Ann Arbor, MI area.

HireArt values diversity and is an Equal Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.