Autonomous Vehicle Triage Specialist

HireArt, Inc.; Ann Arbor (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k package

Disability & life insurance

FSA healthcare

Job summary

HireArt, Inc. is seeking an Autonomous Vehicle Triage Specialist to support daily vehicle operations on the road. You will triage, troubleshoot, and escalate issues reported by vehicle operators, helping prioritize work across software and hardware teams.

This full-time, on-site contract role in Ann Arbor, MI offers AM or PM shifts with training prior to start to ensure smooth operations and consistent fleet reporting.

Qualifications

• 2+ years of technical job experience or a technical degree.
• Experience with troubleshooting issues on computers or other hardware.
• Experience with data entry.
• Must be extremely detail-oriented.

Responsibilities

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them.
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

Job description

Monday-Friday, 6:00 AM – 2:30 PM or 2:00 PM – 10:30 PM

Contract

HireArt is helping our client hire an Autonomous Vehicle Triage Specialist to be an integral part of the daily vehicle operations activities on the road. You will primarily be responsible for triaging, troubleshooting, and escalating issues reported by the vehicle operators. In this role, your work capturing and escalating issues will help in prioritizing activities across the software development and hardware teams.

Shifts available:

• AM Shift: Monday – Friday (6:00 AM – 2:30 PM)
• PM Shift: Monday – Friday (2:00 PM – 10:30 PM)

Training schedule:

The first 2-3 weeks will follow a Monday-Friday, 9:00 AM - 5:30 PM schedule.

As an Autonomous Vehicle Triage Specialist, you'll:

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

Requirements

• 2+ years of technical job experience or a technical degree
• Experience with troubleshooting issues on computers or other hardware
• Experience with data entry
• Must be extremely detail-oriented

Nice-to-Have:

• Experience in the following:
  • Fleet Management Systems
  • Linux
  • Software tools/services like Slack, Jira, and Confluence
  • Google Workspace
  • Autonomous vehicles or automotive work
• Flexible Spending Account for healthcare-related costs
• HireArt covers all costs for short and long-term disability and life insurance
• 401k package

Commitment:

This is a full-time, ongoing contract position staffed via HireArt. It is onsite and available to candidates local to the Ann Arbor, MI area.

HireArt values diversity and is an Equal Opportunity Employer.

We are interested in every qualified candidate who is eligible to work in the United States. Unfortunately, we are not able to sponsor visas or employ corp-to-corp.