Autonomous Vehicle Triage & Troubleshooting Specialist

HireArt, Inc.; Ann Arbor (MI); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

401k package

Disability & life insurance

FSA healthcare

Job summary

HireArt, Inc. is seeking an Autonomous Vehicle Triage Specialist to support daily vehicle operations on the road. You will triage, troubleshoot, and escalate issues reported by vehicle operators, helping prioritize work across software and hardware teams.

This full-time, on-site contract role in Ann Arbor, MI offers AM or PM shifts with training prior to start to ensure smooth operations and consistent fleet reporting.

Qualifications

• 2+ years of technical job experience or a technical degree.
• Experience with troubleshooting issues on computers or other hardware.
• Experience with data entry.
• Must be extremely detail-oriented.

Responsibilities

• Receive issue reports from vehicle operators and engineers and perform first-level triage on them.
• First-in-line for troubleshooting solutions to keep vehicles operational.
• Escalate issues to engineers and support issue resolution.
• Update and maintain issue tickets and troubleshooting documentation.
• Provide frequent reports on fleet status and issue trends to operations teams.

Job description

HireArt, Inc. is seeking an Autonomous Vehicle Triage Specialist to support daily vehicle operations on the road. You will triage, troubleshoot, and escalate issues reported by vehicle operators, helping prioritize work across software and hardware teams.

This full-time, on-site contract role in Ann Arbor, MI offers AM or PM shifts with training prior to start to ensure smooth operations and consistent fleet reporting.