Autonomous Vehicle Fleet Lead (On-Site)

Cognizant; Washington (District of Columbia); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid holidays

Paid Time Off

401(k) plan and contributions

Employee Stock Purchase Plan

Parental Leave

Job summary

Cognizant is seeking an On-site Autonomous Vehicle Fleet Supervisor to coordinate day-to-day field operations, ensuring top-tier customer service, efficiency, and safety. The role involves guiding staff, managing driver check-ins, and coordinating schedules under the direction of the General Manager.

The ideal candidate has 3+ years of supervisory experience, strong communication skills, and the ability to work across different shifts.

Qualifications

• High school diploma or GED is required or equivalent.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Ability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervises operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines
• Observe safety practices and take corrective action when required.
• Monitors and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned.

Skills

Supervisory experience

Customer service

Communication

Conflict resolution

Teamwork

Education

High school diploma or GED

Bachelor's degree preferred

Job description

Cognizant is seeking an On-site Autonomous Vehicle Fleet Supervisor to coordinate day-to-day field operations, ensuring top-tier customer service, efficiency, and safety. The role involves guiding staff, managing driver check-ins, and coordinating schedules under the direction of the General Manager.

The ideal candidate has 3+ years of supervisory experience, strong communication skills, and the ability to work across different shifts.