Autonomous Vehicle Field Support Specialist

Hertz; Mountain View (CA); On-site; USD 50,000 - 54,000; Full time

Benefits offered by this job

Overtime Pay

Holiday Pay

Sick Pay

Paid Time Off / Vacation / Holidays

Life Insurance

401(k) employer matching

Parental Leave & Adoption Assistance

Educational Reimbursement & Discounts

Pet / Identity Theft / Critical Illnes

Job summary

Fleet Mobility Solutions, LLC is seeking an Autonomous Vehicle Field Support Agent to deploy in patrol vehicles across designated areas. You will respond to AV incidents, assist riders during service disruptions, and coordinate with remote operations teams to resolve issues quickly and safely.

This role requires the ability to work in the field, lift up to 50 lbs, and adapt to 24/7 schedules on public roads. Training on AV systems and safety is provided.

Qualifications

• 1+ year experience in roadside assistance, towing, or fleet operations.
• High school diploma or equivalent.
• Strong problem solving and customer service skills.
• Ability to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Patrol assigned service areas and monitor for AV incidents.
• Respond to AV incidents including stops and rider assistance.
• Coordinate with remote assistance teams and OEM partners.
• Perform vehicle recovery and transport when required.
• Document incidents and actions in management systems.
• Follow SOPs, safety protocols, and Fleet Operations standards.
• Provide professional assistance to riders and law enforcement.
• Maintain patrol vehicle, equipment, and communication systems.
• Communicate status updates to supervisors and dispatch.
• Participate in ongoing training on AV systems and safety.

Skills

Roadside assistance experience

Strong communication

Independent field work

Safety oriented

Education

High school diploma or equivalent

Job description

Fleet Mobility Solutions, LLC is seeking an Autonomous Vehicle Field Support Agent to deploy in patrol vehicles across designated areas. You will respond to AV incidents, assist riders during service disruptions, and coordinate with remote operations teams to resolve issues quickly and safely.

This role requires the ability to work in the field, lift up to 50 lbs, and adapt to 24/7 schedules on public roads. Training on AV systems and safety is provided.