Autonomous Vehicle Field Operations Lead

TSMG; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Service Measure (SM) is seeking a Team Lead to coordinate day-to-day field operations, ensure excellent customer service, and maintain safety standards across field teams. You will guide staff, manage driver check-ins, and assign work while developing a collaborative, policy-compliant environment.

The role requires supervisory experience, strong communication skills, and flexibility to work varied shifts; the candidate will report to the General Manager and engage with dispatch and operations

Qualifications

• High school diploma or GED, Bachelor's Degree preferred.
• 3+ Years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day to day tasks.
• Supervise operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned

Skills

Supervisory experience

Customer service

Communication

Conflict resolution

Teamwork

Shift flexibility

Education

High school diploma or GED, Bachelor's Degree preferred

Job description

Service Measure (SM) is seeking a Team Lead to coordinate day-to-day field operations, ensure excellent customer service, and maintain safety standards across field teams. You will guide staff, manage driver check-ins, and assign work while developing a collaborative, policy-compliant environment.

The role requires supervisory experience, strong communication skills, and flexibility to work varied shifts; the candidate will report to the General Manager and engage with dispatch and operations