Autonomous Vehicle Field Ops Lead

TSMG Holding; Orlando (FL); On-site; USD 65,000 - 90,000; Full time

Job summary

Service Measure (SM) in Orlando, FL is seeking an AVOS Team Lead to coordinate day-to-day field operations, drive customer service excellence, and safety compliance. You will guide field staff, manage driver check-in, assign tasks, and rotate schedules to keep operations running smoothly.

Ideal candidates bring 3+ years of supervisory experience, strong communication skills, and a proven ability to work independently or in teams across diverse shifts.

Qualifications

• High school diploma or GED; Bachelor's degree preferred.
• Minimum 3+ years supervising field operations or staff.
• Excellent customer service and communication skills.
• Willingness to work varied shifts and travel as needed.

Responsibilities

• Direct and guide field staff to maintain customer service and safety.
• Manage driver check-in, daily readiness, and task assignments.
• Supervise targets and adjust schedules for efficiency.
• Ensure compliance with procedural guidelines and safety rules.
• Interact with officials during shifts and assist trainings.

Skills

Supervisory experience

Customer service

Shift flexibility

Team player

Communication

Conflict resolution

Education

High school diploma or GED

Bachelor's Degree preferred

Job description

Service Measure (SM) in Orlando, FL is seeking an AVOS Team Lead to coordinate day-to-day field operations, drive customer service excellence, and safety compliance. You will guide field staff, manage driver check-in, assign tasks, and rotate schedules to keep operations running smoothly.

Ideal candidates bring 3+ years of supervisory experience, strong communication skills, and a proven ability to work independently or in teams across diverse shifts.