Autonomous Vehicle Field Ops Lead

TSMG; Florida; On-site; USD 52,000 - 73,000; Full time

Job summary

Service Measure (SM) seeks an AVOS Team Lead to coordinate daily field operations, guide staff, and manage driver check-ins. You will ensure efficient scheduling, safety adherence, and top-notch customer service across shifts.

The role emphasizes leadership, operational discipline, and collaboration with depot management to maintain smooth field activities. Strong communication and problem-solving are essential.

Qualifications

• High school diploma or GED; Bachelor’s Degree preferred.
• 3+ years of supervisory experience.
• Excellent customer service skills.
• Availability to work in different shifts (24 hours).
• Able to work independently and in a team-oriented environment.
• Strong communication and conflict resolution skills.

Responsibilities

• Direct and guide field staff to maintain outstanding customer service and operational efficiency in a safe manner.
• Manage driver check-in processes, including readiness for the schedule, daily checklists, and assignment of day-to-day tasks.
• Supervise operational targets and adjust schedules for operational efficiencies.
• Ensure drivers comply and adhere to the procedural guidelines.
• Observe safety practices and take corrective action when required.
• Monitor and handle break times for drivers to ensure compliance with regulations.
• Assist dispatch supervisors, including coordinating wheelchair assistance calls.
• Assist Operations/Depot Manager during training sessions and one-on-one meetings.
• Interact with officials on routine matters during shifts.
• Manage location under the direction of the General Manager.
• Participate in disciplinary actions, including discharge meetings.
• Perform other tasks as assigned

Skills

Supervisory experience

Customer service

Communication

Team work

Conflict resolution

Shift flexibility

Education

High school diploma or GED

Bachelor’s Degree preferred

Job description

Service Measure (SM) seeks an AVOS Team Lead to coordinate daily field operations, guide staff, and manage driver check-ins. You will ensure efficient scheduling, safety adherence, and top-notch customer service across shifts.

The role emphasizes leadership, operational discipline, and collaboration with depot management to maintain smooth field activities. Strong communication and problem-solving are essential.