Automotive Warranty Claims Specialist

AutoNation Inc.; Torrance (CA); On-site; USD 78,000 - 112,000; Full time

Benefits offered by this job

401k matching

Health, dental, vision insurance

Employee vehicle discounts

Job summary

AutoNation is seeking a Service Warranty Administrator in Torrance, CA to review, process and reconcile warranty claims, ensuring timely submission to manufacturers and adherence to policy. You will build relationships with warranty reps and support service staff throughout the claim lifecycle.

The role requires strong communication, customer service experience, and ASE certification or equivalent testing. Competitive benefits, commission potential, and a collaborative team environment await you.

Qualifications

• High school diploma or the equivalent.
• Ability to effectively communicate verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in a automotive dealership.
• ASE certification or successful completion of pre-employment test.

Responsibilities

• Process all warranty claims by next business day following RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer's designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Flag the technicians for the hours earned on the service they performed.
• Check each repair order against the vehicles service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO's.
• Assist service consultants and technicians with any warranty questions.
• Assist with special projects, audits and reports.
• Review and manage all aging schedules and reports.
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

AutoNation is seeking a Service Warranty Administrator in Torrance, CA to review, process and reconcile warranty claims, ensuring timely submission to manufacturers and adherence to policy. You will build relationships with warranty reps and support service staff throughout the claim lifecycle.

The role requires strong communication, customer service experience, and ASE certification or equivalent testing. Competitive benefits, commission potential, and a collaborative team environment await you.