Automotive Warranty Claims Specialist

AutoNation Inc.; Westmont (IL); On-site; USD 31,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, and vision insurance

Maternity benefits

Associate purchase/discount programs

YouDecide discounts

DRVPNK cancer-charity donations

Job summary

AutoNation Inc. is seeking a ServiceWarranty Administrator to review and complete warranty claims, including preparation, recording, reconciliation, and submission to the appropriate party.

The role emphasizes timely processing and collaboration with service teams to resolve issues and maintain accurate records. Responsibilities include verifying RO details, auditing claims, identifying trends, and providing reports to management.

Qualifications

• High school diploma or the equivalent.
• Ability to effectively communicate verbally and in writing.
• Ability to confront and resolve difficult customer service situations.
• Demonstrated customer service skills.
• Ability to read and comprehend written instructions and information.
• General knowledge of automotive parts and vehicle mechanical operations.
• Two years of experience in a automotive dealership.
• Must have technical aptitude displayed by ASE certification or successful completion of pre-employment test.

Responsibilities

• Process all claims by next business day following RO close date.
• Handle and resolve all claim corrections and charge-backs.
• Establish and maintain relationships with the manufacturer’s designated warranty representatives.
• Review every warranty repair order written for proper completion, accuracy and legibility according to the policies and procedures.
• Analyze problems, identify trends and develop strategies for maximizing claim process.
• Flag the technicians for the hours earned on the service they performed.
• Check each repair order against the vehicles service history to avoid duplicate claims.
• Provide a weekly report to the service manager regarding claim status.
• Report any fraudulent manipulation of warranty claims.
• Provide parts manager with updated parts listing on a weekly basis.
• Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write-offs.
• Assist service consultants in closing all open warranty RO’s.
• Assist service consultants and technicians with any warranty questions.
• Assist with special projects, audits and reports as requested.
• Review and manage all aging schedules and reports.
• Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right-to-know, etc.
• Attend warranty training courses as needed

Skills

Verbal communication

Written communication

Customer service

Automotive parts knowledge

Reading comprehension

Attention to detail

Education

High school diploma or equivalent

ASE certification

Job description

AutoNation Inc. is seeking a ServiceWarranty Administrator to review and complete warranty claims, including preparation, recording, reconciliation, and submission to the appropriate party.

The role emphasizes timely processing and collaboration with service teams to resolve issues and maintain accurate records. Responsibilities include verifying RO details, auditing claims, identifying trends, and providing reports to management.