Automotive Warranty Claims Specialist

AutoNation; Hardeeville (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k matching

Insurance plans (health, dental,Vision

Employee discounts on vehicles, parts,

Job summary

AutoNation is hiring a Service Warranty Administrator to manage warranty claims from intake to submission. You will ensure timely processing, accurate documentation, and coordination with technicians and service consultants to maximize efficiency and compliance.

In this role, you will review repair orders, analyze trends, and communicate with warranty representatives while supporting audits, reporting, and compliance with federal and local regulations.

Qualifications

• Two years of experience in an automotive dealership environment.
• Ability to read and interpret warranty policies and repair orders.
• Strong written and verbal communication skills for internal and external stakeholders.

Responsibilities

• Process all warranty claims by the next business day after RO close date.
• Review claims for accuracy, proper completion and legibility.
• Analyze and resolve claim corrections and charge-backs.
• Provide weekly claim status reports to the service manager.
• Flag hours earned on service for technicians and review vehicle history to avoid duplicates.
• Assist service consultants and technicians with warranty questions and audits.

Skills

Customer service

Communication

Automotive knowledge

ASE certification

Education

High school diploma or equivalent

Job description

AutoNation is hiring a Service Warranty Administrator to manage warranty claims from intake to submission. You will ensure timely processing, accurate documentation, and coordination with technicians and service consultants to maximize efficiency and compliance.

In this role, you will review repair orders, analyze trends, and communicate with warranty representatives while supporting audits, reporting, and compliance with federal and local regulations.