Automotive Warranty Administrator

MileOne Autogroup; Baltimore (MD); On-site; USD 50,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Training and mentoring

Advancement opportunities

Positive work environment

Job summary

MileOne Autogroup is seeking an experienced Automotive Warranty Administrator to join our team. You will ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims, reconciling them with the accounting department.

Responsibilities include processing paperwork, verifying criteria, monitoring recalls, and maintaining proper warranty procedures. Competitive compensation and opportunities for advancement accompany this role.

Qualifications

• Handle all aspect of claim submission from creation to payment and posting
• Follow up on outstanding claims and ensure manufacturer requirements are met
• Reconcile warranty receivables and coordinate with accounting

Responsibilities

• Process all warranty paperwork and verify criteria required by factory or distributor
• Notify management of deviations and work with service team to ensure repair order integrity
• Stay updated on factory recalls and announcements
• Maintain procedures across warranty departments
• Resubmit rejected claims or obtain authorization to write off
• Follow up on payments and escalate as needed
• Maintain professional appearance and work area
• Perform other duties as assigned

Skills

Warranty administration

Detail oriented

Communication

Problem solving

Tools

DMS system (Reynolds and Reynolds)

Job description

Job Description

MileOne Autogroup is looking to add an experienced Automotive Warranty Administrator to our team! Warranty Administrators ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims and reconciling them accordingly.

Experience Everything MileOne has to Offer:

• Competitive compensation $50,000 - $85,000 depending on experience level
• Training and mentoring
• Great opportunities for advancement
• Positive, success-driven work environment

Essential Duties:

• Process all warranty paperwork to ensure proper documentation and verify criteria required by factory or distributor
• Notifies management of any deviations and corrections required, and works closely with the service team to ensure the integrity of the repair orders
• Keep abreast of all factory recalls and announcements
• Works with departments involved in warranty to maintain proper procedures
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Resubmit all rejected claims promptly or receive authorization to write them off
• Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e., contacting the warranty help lines, rep, etc.
• Maintain a professional appearance and a neat work area
• Perform other duties as assigned

Qualifications:

• The Warranty admin we are seeking will need to handle all aspect of claim submission with a proactive approach to follow the claim from claim creation, to submission, to payment, to posting and clearing adjustments to the schedule.
• Must be able to handle all rejected claims according to dealer/manufacturer specifications and follow up on outstanding claims.
• Willingness to help assist/train dealership personnel to accurately process claims promptly ensuring all manufacturer requirements are met.
• Knowledge of Claims statement posting
• Able to reconcile warranty receivable
• Strong attention to detail a plus
• Demonstrates a positive and professional attitude
• Knowledge of Reynolds and Reynolds computer DMS system integration – will train on DMS if individual is the right candidate

Our MileOne Employee Advantage:
MileOne believes that taking care of our employees is the most important step in creating a positive workplace and a successful company. MileOne offers a number of exclusive benefits and programs that are designed to help our employees and their families succeed both at home and in the workplace.

MileOne Employee Advantage includes health and financial benefits, and training and mentoring. We also offer an Employee Purchase Program, the MileOne Support Fund: by Employees, for Employees, the NextMile Scholarship Program, an Employee Assistance Program and more.

MileOne Autogroup is an equal opportunity employer and we maintain a drug free work environment.

Certain positions require the use of mobile-based authentication to access MileOne systems, applications, or information. Employees in these positions must be able to meet MileOne’s applicable technology and information security requirements, which includes access to a compatible mobile device and the use of MileOne-approved authentication or security applications.

$50,000.00 - $85,000.00

Heritage Hyundai Towson

Zip Code

21204