Automotive Warranty Specialist: Claims & Payments

Griffith Auto Group; Baltimore (MD); Vor Ort; USD 50.000 - 85.000; Vollzeit

Benefits dieser Stelle

Training and mentoring

Advancement opportunities

Health and financial benefits

Employee Purchase Program

Zusammenfassung

MileOne Autogroup in Baltimore, MD is seeking an experienced Automotive Warranty Administrator to ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims and reconciling them accordingly.

Key duties include processing warranty paperwork, notifying management of deviations, staying current on recalls, reconciling receivables, and collaborating with the service and accounting teams to secure payments. Equal opportunity employer.

Qualifikationen

• The Warranty admin we are seeking will need to handle all aspect of claim submission with a proactive approach to follow the claim from claim creation, to submission, to payment, to posting and clearing adjustments to the schedule.
• Must be able to handle all rejected claims according to dealer/manufacturer specifications and follow up on outstanding claims.
• Willingness to help assist/train dealership personnel to accurately process claims promptly ensuring all manufacturer requirements are met.
• Knowledge of Claims statement posting
• Able to reconcile warranty receivable
• Strong attention to detail a plus
• Demonstrates a positive and professional attitude
• Knowledge of Reynolds and Reynolds computer DMS system integration - will train on DMS if individual is the right candidate

Aufgaben

• Process all warranty paperwork to ensure proper documentation and verify criteria required by factory or distributor
• Notifies management of any deviations and corrections required, and works closely with the service team to ensure the integrity of the repair orders
• Keep abreast of all factory recalls and announcements
• Works with departments involved in warranty to maintain proper procedures
• Reconcile all warranty receivables and work with the accounting department to obtain payments
• Resubmit all rejected claims promptly or receive authorization to write them off
• Follow up on payment of outstanding claims, reporting anything that requires an escalated issue, i.e., contacting the warranty help lines, rep, etc.
• Maintain a professional appearance and a neat work area
• Perform other duties as assigned

Kenntnisse

Proactive follow-through

Detail-oriented

Professional attitude

Warranty claim experience

Tools

Reynolds and Reynolds DMS

Jobbeschreibung

MileOne Autogroup in Baltimore, MD is seeking an experienced Automotive Warranty Administrator to ensure the dealership is paid for warranty work by preparing, recording, submitting, and following up on all claims and reconciling them accordingly.

Key duties include processing warranty paperwork, notifying management of deviations, staying current on recalls, reconciling receivables, and collaborating with the service and accounting teams to secure payments. Equal opportunity employer.